Headline

Customer Success Leader | SAAS | D2C | AI Generalist

About

I’m a customer success specialist, an avid reader, marketing and an AI generalist. At Snapmint, I'm building and optimising the evolving customer success organisation, with focus on enterprise and mid-market business. I’m a Customer Success function leader. My goal always is to ensure the success of my team. I’m committed to motivating my team to be 100% focused on providing customer value proactively. I work as an enabler and guide my team to be an expert and trusted advisor to our customers. In previous roles, I have built and led Enterprise Customer Success Teams. Lately built a Scaled Digital Customer Success framework, also known as Digital Customer Success, by tackling one use case at a time. Previously, I worked on building business support function for emerging customer segment. Across my CS career I have worked for companies in different journeys, customers of all sizes, and customers in various industries. This enables me to be person of value to my team, and not just person of authority. I have around 14 years of global experience in consulting, acquiring, and retaining customers in the US, APAC, and India region. I'm an IIM Calcutta Executive Program Alumni (Digital Marketing and Social Media Marketing Strategy,2019) and Gold Medalist in Marketing at ISB&M, Pune(2012 Batch). I leverage my experience across industries, understanding of technology space, and industry best practices to help my team craft and present strategic solutions that ensure clients achieve their goals in a very effective and efficient manner. I have gained wide exposure in various domains/industries like D2C, Fintech, FoodTech, EdTech, E-commerce, Gaming (Fantasy & RMG), IT, Retail, Insurance, Automotive, Hospitality, Supply Chain and Logistics, Shipping, and Manufacturing. Specialties: AI, D2C, Brand Management, Team building and Leadership, SaaS, Customer Success, Customer Experience, Mobile Marketing Strategy, Digital Marketing Strategy, Social Media Strategy, Analytics, Social CRM, Account Management, B2B Marketing and Sales, Business model generation. Passive work: Stock Market Investor and farmer Apart from work and reading, I'm a farming and road trip enthusiast, a passionate traveler, and a naive travel photographer.

Location

Bengaluru

AI stack

claude code

claude

gemini

perplexity

ChatGPT

Runway

Work experience

Director of Customer Success at Snapmint, Mar 2026 - Present · 7 mos, Bengaluru, Karnataka, India, Customer Success and Onboarding

Associate Director Customer Success (Scaled/Digital) at Netradyne, Apr 2024 - Mar 2026 · 2 yrs, Bengaluru, Karnataka, India, Built AI enabled digital CS Org for Mid-Market and SMB Business. We extensively used AI agents in different processes and play books. Today, Customer Success organizations must operate with greater efficiency and effectiveness than ever before. At Netradyne, I’m focused on building—and continuously evolving—a scaled Customer Success framework, also known as Digital Customer Success, by tackling one use case at a time.

Associate Director Customer Success (Enterprise) at GoKwik, Jun 2022 - Sep 2023 · 1 yr 4 mos, Bengaluru, Karnataka, India, Served a team of Enterprise Customer Success Managers to ensure our Merchant's/Customer's success, enabled by GoKwik platform Built and led the Enterprise Customer Success Team Built and led Business Support for customers

Senior Customer Success Manager (Strategic Accounts) at CleverTap, Dec 2020 - May 2022 · 1 yr 6 mos, Bengaluru, Karnataka, India, Managed a few of the Key Accounts (Top 10 accounts) of CleverTap with $6.5M+ book of business. Additional Responsibilities: Hiring and mentoring new CSMs

Customer Success Manager - Enterprise(Global Strategic Accounts) at Sprinklr, Mar 2018 - Jun 2020 · 2 yrs 4 mos, Bengaluru Area, India, I managed a Global Strategic Account, reviewed customers’ health to increase user retention and decrease churn rates, along with increasing adoption rates and customer satisfaction. I was part of Success team growth at Sprinklr, and mentoring new hires to bring them up to speed quickly.

Education

Executive Program, Digital and Social Media Marketing Strategy, Indian Institute of Management, Calcutta

PGPBM, Marketing & Finance, International school of business & media