Headline

Software Engineering Lead @ PayU | Salesforce Certified Developer

About

currentlt Working at PayU as a software engineering Lead. previously At Encora Inc., my role as a Technical Lead for over three years has honed my expertise in Salesforce, where I apply a blend of leadership and technical skills. With a robust background in Visualforce, Apex Programming, and Lightning, I help shape complex solutions that drive innovation and operational excellence. Previously, as a Consultant at Appirio, my contributions spanned across Salesforce modules and full stack development, utilizing React JS and Spring Boot. My mission, aligned with our team's goals, pivots on delivering seamless integrations and elevating user experiences. Through collaboration, we've empowered our clients with tailored, scalable technologies.

Location

Bengaluru

AI stack

claude code

cursor

lovable

mcp

openai

Microsoft Copilot

Work experience

Software Engineering Lead at PayU, Aug 2024 - Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, -- Delivering Salesforce solutions across Sales, Service, and Experience Cloud for PayU’s merchant lifecycle. -- Own end-to-end merchant onboarding — lead capture, document/KYC review, risk & LOB verification, agreement, settlement activation, and payment gateway enablement. -- Delivered MD flow onboarding, Green Channel LOB automation, and Re-KYC / Non- Re-KYC workflows with queue-based document reviewer assignment. -- Integrated Ring AI, Gen AI, and Netcore campaigns with Service Cloud to automate case creation, classification, summarization, and merchant support across multiple channels. -- Built PayU’s OneCare module with Email-to-Case, Click-to-Call, Chat-to-Case, SLA matrix, Einstein Bot, and Omni-Channel live agent support across email, chat, call, and WhatsApp. -- Real time AML/Risk monitoring. -- Act as technical SME for ITGC, RBI, and internal/external audits — access governance, field history evidence, AML/KYC audit packs, onboarding/activation/deactivation audit, commercial audit trails, and integration logging. -- Debugged and optimized complex Apex triggers, round-robin assignment, and approval workflows; reduced reliance on external tools through in-platform automation. -- Completed migration of manual deployment from change set to automated deployment using gitlab.

Technical Lead at Encora Inc., Aug 2021 - Aug 2024 · 3 yrs 1 mo, Remote

Consultant at Appirio, Jun 2018 - Aug 2021 · 3 yrs 3 mos, Bangalore, India, Worked as a Salesforce consultant on various modules like order management, integration, vlocity tools, Authentication and Authorization, lightning web components. worked as a Full stack developer on React JS, Spring Boot, JEST, Selenium, webpack

Application Development Analyst at Accenture, Oct 2014 - Jun 2018 · 3 yrs 9 mos, Bangalore, India

Education

Bachelor of Technologies(B.Tech), Computer Science, Lovely Professional University

Profile highlights

The best product I’ve worked on…: Onboarding, risk management, care module

what i've built with AI: I have used AI in care side of product to reduce the number of cases, reduces the TAT of cases by auto resolve, reduced onboarding TAT by auto verify

My hot take about working with AI is…: Optimised token usage and minimum api calling