Headline

Banking

About

Currently working in YES Bank as personal banker and managing operations and cross sells

Location

Ranchi

Work experience

Personal Banker at YES BANK, Dec 2024 - Present · 1 yr 7 mos, Ranchi, Jharkhand, India, Working as a personal banker in branch banking which includes operations and sales

Operations Executive at YES BANK, Dec 2024 - Present · 1 yr 7 mos, Managed day-to-day operational workflows for a portfolio of 80+ clients, ensuring 100% accuracy in documentation, reporting, and compliance across all service touchpoints. Identified and resolved 3–5 recurring operational bottlenecks per quarter, contributing to a ~20% reduction in average service turnaround time. Collaborated with credit, risk, and product teams across 4+ internal departments to resolve escalated issues within defined SLA timelines. Generated weekly and monthly performance reports for branch leadership, tracking KPIs such as onboarding TAT, compliance adherence, and client satisfaction scores. Maintained 100% adherence to documentation and regulatory standards, supporting zero-defect audit outcomes across all review cycles.

Account Relationship Manager at ICICI Bank, Oct 2022 - Nov 2024 · 2 yrs 2 mos, Ranchi, Jharkhand, India, Working as Branch relationship manager

Client Relationship Manager at ICICI Bank, Oct 2022 - Nov 2024 · 2 yrs 2 mos, Managed end-to-end operational servicing for 150+ client accounts, overseeing onboarding, documentation, query resolution, and periodic reviews. Redesigned the customer onboarding documentation workflow, cutting processing time by ~25% and improving first-time accuracy rates across the branch. Analysed portfolio data across 150+ accounts to produce monthly performance reports, identifying revenue opportunities and flagging risk indicators for management review. Coordinated with 10+ internal and external stakeholders (compliance, operations, product teams) to ensure timely execution of 30+ monthly service deliverables. Ranked #1 in loan account conversion ratio within the regional team for 2 consecutive quarters; designated primary escalation lead for complex operational cases. Consistently delivered 100%+ of assigned targets including fixed deposit mobilisation and cross-sell metrics, contributing to branch ranking improvement.

Education

Master of Business Administration, Marketing, Institute of Management Studies Ranchi(RU)

Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services, Ranchi University, Ranchi