---
title: "Anulekha Goswami - Team Lead Manager -Customer Success in Bangalore Urban | Tal"
description: "Meet Anulekha Goswami, Manager | Customer Success |Automation|Adoption strategy |AI/ML|Startup | Entrepreneur | Product Management |Immediate Joiner| Ex-FloCareer | Ex- OnMobile | Ex- Practo | Proud Mother based in Bangalore Urban. AI stack includes gemini."
image: "https://tal.club/meet/anulekha-goswami/share-image"
---

# Anulekha Goswami on Tal

## Headline

Manager \| Customer Success \|Automation\|Adoption strategy \|AI/ML\|Startup \| Entrepreneur \| Product Management \|Immediate Joiner\| Ex\-FloCareer \| Ex\- OnMobile \| Ex\- Practo \| Proud Mother

## About

My job has made me interact with many customers directly\.Learning the problems customers face has made me more keen to solve them\.To accomplish this, I focus on delivering key outcomes and quickly adapting to new learning \. I love to solve problems\. Throughout my career I have been driven by curiosity to find answer to customers pain points\. It brings me such a joy to analyze and solve the problems\. My passion for customer success is what makes me pursue this as my career\. Whether it is personal or professional life I always learn, refine and drive myself to be a better person\. Besides this I love travelling and enjoy meeting new people and hearing new perspectives\.

## Location

Bangalore Urban

## AI stack

gemini

## Work experience

Team Lead Manager \-Customer Success at AlgoShack, Nov 2024 \- Present · 1 yr 11 mos

Manager of Customer Success at AlgoShack, Nov 2024 \- Present · 1 yr 11 mos

Full\-time parenting at Career Break, May 2024 \- Nov 2024 · 7 mos, Bengaluru, Karnataka, India

Manager, Customer Success at FloCareer, Jun 2021 \- Apr 2024 · 2 yrs 11 mos, Bengaluru, Karnataka, India, • Coordinating with the Sales, Account managers and Product Departments in providing report analysis of trends in customer behavior and user experience\. • Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee\-based resources as necessary • Monitor and identify trends in adoption and utilization and provide guidance to customers as part of annual Success Review • Build and strengthened customer relationships with the goal of 100% customer retention and conversion • Developing SAAS tools tracking and reporting sales operations activities\. • Managing a team of twenty customer success specialists from APAC, EMEA, AMERS region\.

Manager of Customer Success at FloCareer, Jun 2021 \- Apr 2024 · 2 yrs 11 mos

Subject matter expert \-Customer Success at Chegg Inc\., Mar 2020 \- Jun 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, ● Provide solution to international customers regarding Marketing and operations Management\. ● Provide hands on onboarding to the customers which has increased 15% adoption\. ● Serve as the customers advocate and provide feedback to product management and development organizations

Senior Client Success Executive at OnMobile Global Limited, Feb 2017 \- Feb 2020 · 3 yrs 1 mo, Bengaluru, Karnataka, India, ● Worked with enterprise clients to understand their functional requirements and configure the product for their needs\. ● Independently handled Product adoption process in coordination with the client’s team to ensure 80% adoption ● Worked with cross\-functional teams of engineers, QA specialists and designers to suggest Product enhancements and guidelines for new product development based on industry benchmark and client needs based in EMEA & AMERS\. ● Delivered business impact and increased Customer lifetime value through cross\-sell and up\-sell opportunities\. ● Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management

Customer Success Executive at OnMobile Global Limited, Feb 2017 \- Feb 2020 · 3 yrs 1 mo

## Education

Master of Business Administration \(M\.B\.A\.\), Marketing, ICFAI business school

Product Management, Duke University

[View the original profile](https://tal.club/meet/anulekha-goswami)

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