Headline

Manager | Customer Success |Automation|Adoption strategy |AI/ML|Startup | Entrepreneur | Product Management |Immediate Joiner| Ex-FloCareer | Ex- OnMobile | Ex- Practo | Proud Mother

About

My job has made me interact with many customers directly.Learning the problems customers face has made me more keen to solve them.To accomplish this, I focus on delivering key outcomes and quickly adapting to new learning . I love to solve problems. Throughout my career I have been driven by curiosity to find answer to customers pain points. It brings me such a joy to analyze and solve the problems. My passion for customer success is what makes me pursue this as my career. Whether it is personal or professional life I always learn, refine and drive myself to be a better person. Besides this I love travelling and enjoy meeting new people and hearing new perspectives.

Location

Bangalore Urban

AI stack

gemini

Work experience

Team Lead Manager -Customer Success at AlgoShack, Nov 2024 - Present · 1 yr 11 mos

Manager of Customer Success at AlgoShack, Nov 2024 - Present · 1 yr 11 mos

Full-time parenting at Career Break, May 2024 - Nov 2024 · 7 mos, Bengaluru, Karnataka, India

Manager, Customer Success at FloCareer, Jun 2021 - Apr 2024 · 2 yrs 11 mos, Bengaluru, Karnataka, India, • Coordinating with the Sales, Account managers and Product Departments in providing report analysis of trends in customer behavior and user experience. • Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary • Monitor and identify trends in adoption and utilization and provide guidance to customers as part of annual Success Review • Build and strengthened customer relationships with the goal of 100% customer retention and conversion • Developing SAAS tools tracking and reporting sales operations activities. • Managing a team of twenty customer success specialists from APAC, EMEA, AMERS region.

Manager of Customer Success at FloCareer, Jun 2021 - Apr 2024 · 2 yrs 11 mos

Subject matter expert -Customer Success at Chegg Inc., Mar 2020 - Jun 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, ● Provide solution to international customers regarding Marketing and operations Management. ● Provide hands on onboarding to the customers which has increased 15% adoption. ● Serve as the customers advocate and provide feedback to product management and development organizations

Senior Client Success Executive at OnMobile Global Limited, Feb 2017 - Feb 2020 · 3 yrs 1 mo, Bengaluru, Karnataka, India, ● Worked with enterprise clients to understand their functional requirements and configure the product for their needs. ● Independently handled Product adoption process in coordination with the client’s team to ensure 80% adoption ● Worked with cross-functional teams of engineers, QA specialists and designers to suggest Product enhancements and guidelines for new product development based on industry benchmark and client needs based in EMEA & AMERS. ● Delivered business impact and increased Customer lifetime value through cross-sell and up-sell opportunities. ● Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management

Customer Success Executive at OnMobile Global Limited, Feb 2017 - Feb 2020 · 3 yrs 1 mo

Education

Master of Business Administration (M.B.A.), Marketing, ICFAI business school

Product Management, Duke University