Anuja Prashant Mantode profile photo 2 on Tal
Anuja Prashant Mantode profile photo 1 on Tal
Anuja Prashant Mantode profile photo 2 on Tal
Anuja Prashant Mantode profile photo 1 on Tal

Anuja Prashant Mantode

DevOps Engineer at TCS| SRE|Ex-TechMighty|System Engineer|Ex-NICEr| Cloud Operations|AWS Cloud

Pune

7+ years of work experience

Tata Consultancy Services
Feb 20267 mosPresent

Pune District, Maharashtra, India

Tata Consultancy Services
Feb 20251 yr 1 moFeb 2026

Pune District, Maharashtra, India

Responsible for pipeline build and maintenance in accordance with Customer tooling and conventions Participating in the software development lifecycle, working closely with the development team to ensure that designed solutions meet non-functional requirements such as availability, performance, security and maintainability standards. Maintain services through monitoring of metrics, system health, and analysis of reports. Provide support for production and in-house systems. Participate in on-call Production support rota. Incident management and conducting post incident reviews and 5-Whys analysis. Improve process and systems within the Program. Familiarity defining SLO's and SLA's, Prior experience of working in an SRE/DevOps team and excellent understanding of SRE/DevOps principles. High degree of initiative and self-motivation, with a willingness to take on challenging opportunities. Excellent communication and relationship building/collaboration skills
Tech Mahindra
Jul 20247 mosJan 2025

Pune District, Maharashtra, India

• My responsibility to deliver an exceptional customer experience by using knowledge of SQL and Java to troubleshoot and resolve issues • Focusing on customer service, including frequent, high quality communication • Hands on experience in production support and working for SAP Ariba • The primary function is to use technical and product expertise to support customers experiencing complex issues on the client side. • Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution • Provide on-call support during evenings and weekends as required by a rotational schedule • Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
NICE Ltd
Feb 20213 yrs 6 mosJul 2024

Pune District, Maharashtra, India

Extensively working in Production Support and has good knowledge of UNIX and SQL. Perform operational duties including application server health, service recycling  Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors) Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs Maintain operational documentation, e.g. incident tracking and run books. Produce metric reports including daily production status. Review Client support tickets and requests under service SLAs Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal. Provide on-call off hour support and work during non-prime shift hours Tools:  Putty, Cron, WinSCP, Service Now. Working in 24/7 Application Support Environment. Excellent communication and collaboration skills.
KPIT
Aug 20195 mosDec 2019

Pune/Pimpri-Chinchwad Area

1. Monitoring the server applications using web dashboard . 2. Raising SEV1 ticket and ensure that service is restored to meet the SLA. 3. Providing support to L2 team/ Development team for resolution of the production issue and also engage DBA, SA and other teams for speedy resolution of issue. 4. Preparing deployment documents and stepwise installation procedures for production environment.
Maytra Noesis Advisors Private Limited
Aug 20151 yr 3 mosOct 2016

Pune Area, India

1.Involved in L1 Support and solving tickets. 2.Providing client support via telephone and e-mail. 3.Involved in Log investigation and documentation.

Anuja’s AI Stack

gemini
gemini
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Savitribai Phule Pune University

Master of Business Administration - MBA, Information Technology

Savitribai Phule Pune University

20172 yrs2019
shivaji university

Bachelor of Engineering (BE), Computer Science

shivaji university

20085 yrs2013

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Headline

DevOps Engineer at TCS| SRE|Ex-TechMighty|System Engineer|Ex-NICEr| Cloud Operations|AWS Cloud

About

Result-driven DevOps Engineer with expertise in designing, automating, and optimizing mission-critical deployments in cloud and on-prem environments. Skilled in CI/CD pipelines,cloud platforms (AWS/PCF), infrastructure as code (Ansible), monitoring (Prometheus, Grafana)and incident management. Strong background in improving system availability, scalability, and performance while ensuring robust security and compliance. Adept at collaborating with cross-functional teams to drive automation, observability, and reliability engineering practices. Passionate about implementing DevOps culture and building resilient systems that deliver seamless user experiences.

Location

Pune

AI stack

gemini

ChatGPT

Microsoft Copilot

Work experience

DevOps Engineer at Tata Consultancy Services, Feb 2026 - Present · 7 mos, Pune District, Maharashtra, India

Site Reliability Engineer at Tata Consultancy Services, Feb 2025 - Feb 2026 · 1 yr 1 mo, Pune District, Maharashtra, India, Responsible for pipeline build and maintenance in accordance with Customer tooling and conventions Participating in the software development lifecycle, working closely with the development team to ensure that designed solutions meet non-functional requirements such as availability, performance, security and maintainability standards. Maintain services through monitoring of metrics, system health, and analysis of reports. Provide support for production and in-house systems. Participate in on-call Production support rota. Incident management and conducting post incident reviews and 5-Whys analysis. Improve process and systems within the Program. Familiarity defining SLO's and SLA's, Prior experience of working in an SRE/DevOps team and excellent understanding of SRE/DevOps principles. High degree of initiative and self-motivation, with a willingness to take on challenging opportunities. Excellent communication and relationship building/collaboration skills

Senior System Engineer at Tech Mahindra, Jul 2024 - Jan 2025 · 7 mos, Pune District, Maharashtra, India, • My responsibility to deliver an exceptional customer experience by using knowledge of SQL and Java to troubleshoot and resolve issues • Focusing on customer service, including frequent, high quality communication • Hands on experience in production support and working for SAP Ariba • The primary function is to use technical and product expertise to support customers experiencing complex issues on the client side. • Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution • Provide on-call support during evenings and weekends as required by a rotational schedule • Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

Cloud Operations Engineer at NICE Ltd, Feb 2021 - Jul 2024 · 3 yrs 6 mos, Pune District, Maharashtra, India, Extensively working in Production Support and has good knowledge of UNIX and SQL. Perform operational duties including application server health, service recycling Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors) Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs Maintain operational documentation, e.g. incident tracking and run books. Produce metric reports including daily production status. Review Client support tickets and requests under service SLAs Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal. Provide on-call off hour support and work during non-prime shift hours Tools: Putty, Cron, WinSCP, Service Now. Working in 24/7 Application Support Environment. Excellent communication and collaboration skills.

Software Engineer at KPIT, Aug 2019 - Dec 2019 · 5 mos, Pune/Pimpri-Chinchwad Area, 1. Monitoring the server applications using web dashboard . 2. Raising SEV1 ticket and ensure that service is restored to meet the SLA. 3. Providing support to L2 team/ Development team for resolution of the production issue and also engage DBA, SA and other teams for speedy resolution of issue. 4. Preparing deployment documents and stepwise installation procedures for production environment.

Junior Software Engineer at Maytra Noesis Advisors Private Limited, Aug 2015 - Oct 2016 · 1 yr 3 mos, Pune Area, India, 1.Involved in L1 Support and solving tickets. 2.Providing client support via telephone and e-mail. 3.Involved in Log investigation and documentation.

Education

Master of Business Administration - MBA, Information Technology, Savitribai Phule Pune University

Bachelor of Engineering (BE), Computer Science, shivaji university