Headline

Senior Customer Support Associate @ realsate | Customer Support, Data Entry

About

Managed 50+ daily customer inquiries across email, chat, and reservation systems, maintaining high CSAT while resolving issues involving billing, scheduling, and service disputes Maintained and organized customer and transaction data in Excel/Google Sheets and CRM systems, ensuring accuracy for reporting and follow-up Identified recurring customer pain points and flagged process gaps, contributing to improved response times and issue-resolution workflows Trained/mentored newer team members on support processes and customer communication standards (include only if true; adjust or drop) Currently applying data analysis skills (Excel, SQL) to internal reporting, building a bridge between customer support operations and data-driven decision-making Expanding my skills in Data Analytics and Digital Marketing to enhance my analytical and business capabilities. I am also passionate about empathetic communication and emotional well-being, and I aspire to contribute to roles that involve active listening, mental health support, and creating a safe, supportive environment for others.

Location

Delhi

Work experience

Senior Customer Support Associate at realsate, Jun 2022 - Present · 4 yrs 2 mos

Education

Bachelor of Commerce, kendriya vidyalaya

Bachelor's Degree, Uttarakhand Open University