Anuhya Sankarabhotla
Senior Manager, Technical Customer Success
Austin
13+ years of work experience
Apr 20251 yr 5 mosPresent
Austin, Texas, United States
Customer Success Account Management: Focus on building customer relationships, driving product adoption and expansion, monitoring platform usage, developing feature roadmaps, acting as a subject matter expert, identifying and escalating risks, conducting executive business reviews, tracking customer health, managing projects, and executing strategic decisions for customer success and growth.
Technical Leadership: Providing expert technical guidance, acting as the internal voice of the customer, partnering with cross-functional teams for new solutions, collaborating on customer satisfaction initiatives, and participating in high-priority incident calls.
Team Development & Support: Mentoring account management team members, guiding support and client liaisons on issue prioritization, and contributing to the overall Customer Success team goals.
Product & Process Improvement: Managing customer ticket triaging, supporting the product release cycle, assisting with product bug planning, and leading procedural and process enhancements to improve customer experience.
Nov 20213 yrs 11 mosSep 2025
Toronto, Ontario, Canada
• Manage and provide leadership for TAMs/TPMs by building processes
• Account manage projects as a Team Lead
• Assist with the achievement of Customer Success team goals
• Assist the Customer Success team in the execution of initiatives designed to help ensure customers continue to realize success with their use of Tulip’s platform
Oct 20201 yr 2 mosNov 2021
• Subject Matter Expert on client specific implementation, growth plans, and constraints for all assigned Customers
• Guide the support team and Client liaisons with issue prioritization & triage for top tier customers
• Participate in high priority incident calls and offer insight for resolutions
• Own and maintain technical collateral for frequently occurring cases and escalate patterns of problems with core Product team for remediation
• Work with product teams to devise solutions that Clients can solve themselves via Administrative tooling
• Develop and manage the necessary processes for successfully upgrading a customer’s environments
Handle and Participate in Client escalations and convey data points, Issue reports and root cause analyses.
Jun 20155 yrs 5 mosOct 2020
Greater Toronto Area, Canada
Be the primary technical contact for North American Clientele on the Update Delivery projects and perform Application & DB server migrations, software updates and implementations.
Work cross-functionally with RLDatix’s Engineering, Product, Application and Technical Support teams. Provide day-to-day support ticket management and oversight via Salesforce, escalation to Application support and relaying resolution back to clients.
As a technical project lead on all these projects, I am also responsible for:
• Creating and maintaining project plan for execution of software implementations & updates to the large clientele of RLDatix.
• Identifying key internal and external stakeholders, milestones and information for sharing across relevant stakeholders.
• Developing an understanding of the client’s business needs, expectations and requirements; partner with various internal stakeholders to define key deliverables, estimate required time effort, assess risks, and organize tools required.
• Ensuring the use of project management best practices and apply lessons learned from past implementation projects - identifying gaps in process and making change where opportunity presents itself.
Aug 20122 yrsJul 2014
Greater Hyderabad Area
As an IT Services Analyst in the GTS, SO Delivery division of IBM India, I was part of a second level support team that helped a major US retail chain deploy technical solutions. My major tasks included conducting risk analysis, identifying problems, designing and documentation of the solutions used for resolving the client issues.
Specifically, I assisted the client in the following areas:
1. Application Services: Designed solutions to maintain the applications used by our clients. Provided application support for Mainframe which involved planning and implementation of solutions to resolve various client issues I also provided technical support to North American Clients while stationed in India. Assisted the clients to resolve their issues related to application through trouble shooting.
2. Knowledgebase Management: As part of the project, I was also involved in maintaining the process knowledgebase, which contains various documents used for process development and troubleshooting. As part of this I was responsible for preparing presentations and updating the process.
Anuhya’s AI Stack
Education
Bachelor's degree, Information Technology
Jawaharlal Nehru Technological University
20084 yrs2012
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