Headline

Manager @ Ascendion | Digital Platform Enhancements

About

As a Senior Business Analyst at Ascendion, I leverage over nine years of experience in business analysis and lending to enhance HELOC platforms and streamline operations. Our team has successfully integrated automated AVM reducing costs and improving response times, while tailoring HELOC programs to meet client needs. By collaborating with stakeholders, we ensure technical precision, regulatory compliance, and operational efficiency through detailed documentation and user acceptance testing (UAT). Previous roles at World Compliance Technologies and Better refined my expertise in requirement gathering, export operations, and loan origination systems (LOS). These experiences have enabled me to align solutions with organizational goals, improve scalability, and enhance customer satisfaction. My mission is to empower teams through collaboration and innovation, delivering impactful solutions to complex challenges while driving measurable success.

Location

Gurugram

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Manager at Ascendion, Jun 2026 - Present · 3 mos

Senior Business Analyst at Ascendion, Jun 2023 - Jun 2026 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Led requirements gathering sessions, defining HELOC digital platform enhancements. Translated requirements into technical specs and user stories, ensuring alignment with project goals. Developed comprehensive documentation for regulatory compliance. Managed UAT activities, coordinating test case creation and defect resolution. Provided stakeholder support through training sessions. Spearheaded tailored HELOC programs, integrating operational guardrails. Enhanced HELOC PPE Rate Checker for accuracy. Updated HELOC PPE for Lafayette CU integration. Implemented automated AVM waterfall, reducing costs and improving response time. Achieved efficiencies and mitigated risks associated with inaccurate valuations.

Business Analyst at World Compliance Technologies, Dec 2022 - Jun 2023 · 7 mos, Gurugram, Haryana, India, Requirement gathering and analysis for the Export Operations System, contributing to solution design. Engaged with multiple modules of the Export Operations Program to ensure it meets current customer needs effectively. Leveraged expertise to enhance processes in line with the company's adoption of agility, ensuring scalability. Conducted audits on business documents, providing valuable feedback to improve documentation processes to the Product Management team.

Senior Analyst at Better, Sep 2020 - Dec 2022 · 2 yrs 4 mos, Gurugram, Haryana, India, Gathering requirements and doing analysis for loan origination systems (LOS), collaborating with cross-functional teams. Improved company productivity and customer satisfaction by streamlining processes. Identified and recommended policy improvements to eliminate inefficiencies. Reviewed risk management database reports for compliance and fraud prevention. Enhanced LOS to meet new regulatory requirements of FNMA, FHLMC, and FHA, ensuring regulatory compliance.

Analyst at Altisource, Sep 2019 - Sep 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, Identified and resolved issues, utilizing Microsoft Excel for reporting. Managed project requirements and documentation. Liaised with developers to implement new functions in the Loan Origination System (LOS), adhering to revised HUD guidelines. Facilitated change requests for LOS, coordinating with users for effective implementation.

Analyst at Entra Solutions Pvt. Ltd. (A BSI Financial Services Company)l, Jul 2018 - Sep 2019 · 1 yr 3 mos, Gurugram, Haryana, India, Managing project lifecycle from requirement gathering to documentation, testing, and post-implementation support. Handling developer queries and coordinating IT-user interactions. Initiating change requests for Loan Servicing System (LSS), ensuring compliance with revised investor guidelines. Communicating with developers for function implementation in LSS. Regular coordination with users for effective process implementation.

Education

PGDBF, Banking and Financial Support Services, Symbiosis Centre for Distance Learning

Bachelor of Commerce - BCom, Accounting and Finance, Maharshi Dayanand University