---
title: "Ansutosh das - Assistant Manager in Cuttack | Tal"
description: "Meet Ansutosh das, Attended Ravenshaw University based in Cuttack."
image: "https://tal.club/meet/ansutosh-das/share-image"
---

# Ansutosh das on Tal

## Headline

Attended Ravenshaw University

## About

Results\-oriented banking leader with 4\+ years of progressive experience driving customer\-centric growth, commercial performance, and regulatory excellence across retail and HNI/NRI banking\. Proven ability toinspirehigh\-performing teams, build deep client relationships, and deliver sustained revenue growth —generating₹15Cr\+ in incremental annual revenue through strategic segmentation and data\-driven portfolio management\. Deeply committed to embedding a culture of customer advocacy and colleague empowerment\. Adept at translating market insights into effective business plans, ensuring operational and compliance framework sarerigorously upheld, and consistently exceeding customer satisfaction benchmarks \(98% CSAT, 95%\+ retention\)\. Seeking a Director\-level opportunity to lead transformational customer experience and commercial strategy

## Location

Cuttack

## Work experience

Assistant Manager at ICICI Bank, Apr 2026 \- Present · 3 mos, odhisa

Associate at ICICI Bank, May 2022 \- Present · 4 yrs 2 mos, odhisa

Customer Support Executive at ICICI Bank, May 2022 \- Present · 4 yrs 2 mos, ●​ Handled daily customer inquiries related to savings, loans, and account management\. ●​ Resolved high\-volume customer issues via calls and email, maintaining a 95% satisfaction score\. ●​ Promoted cross\-selling of banking products, achieving monthly sales targets\. ●​ Collaborated with operations to ensure error\-free documentation and service delivery\. ●​ Trained 2 junior team members on CRM software and call handling etiquette\. ●​ Provided Tier 1 support to US\-based clients for billing and technical concerns\. ●​ Escalated unresolved issues to backend support and ensured follow\-up\. ●​ Maintained high First Call Resolution \(FCR\) and improved CSAT scores by 10%\. ●​ Documented customer interactions using CRM tools like Zendesk and Salesforce\. ●​ Provide resolution on call with customer query\.

Relationship Manager at IDFC FIRST Bank, Jan 2022 \- Apr 2022 · 4 mos, ●Built and maintained strong client relationships by delivering personalized banking services\. ● Assisted clients with investment planning, loans, and digital banking solutions\. ● Cross\-sold banking products based on clients' financial goals and risk profiles\. ● Resolved customer concerns promptly while ensuring regulatory compliance\. ●Collaborated with internal teams to drive revenue growth and enhance the client experience\.

## Education

Bachelor of Science \- Bsc, Information Science Of Technology, Ravenshaw university

12th Science \(PCMB\), Netaji Subhas Chandra Bose Institute of Pharmacy

[View the original profile](https://tal.club/meet/ansutosh-das)

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