---
title: "Ansu U. - Principal Consultant in Bengaluru | Tal"
description: "Meet Ansu U., Contact center|Genesys cloud|Telephony]Cloud Migration expert|Omnichannel solutions|Product/Project Manager|People management|Customer service|Gen AI| Voice,chat bots,comms based in Bengaluru. AI stack includes anthropic apis and claude."
image: "https://tal.club/meet/ansu-utkarsh/share-image"
---

# Ansu U\. on Tal

## Headline

Contact center\|Genesys cloud\|Telephony\]Cloud Migration expert\|Omnichannel solutions\|Product/Project Manager\|People management\|Customer service\|Gen AI\| Voice,chat bots,comms

## About

Product Manager and owner at Daimler Truck Innovation Center India \(DTICI\) with over 10\+ years of experience in product and people management\. Specializes in architecting and delivering enterprise\-grade contact center and telephony solutions, including IVR systems, CRM integrations, cloud migration, and omnichannel customer engagement platforms and Gen AI\. Responsible for creating strategy & Roadmap of the contact center and Telephony product with latest use of technology and AI innovation\. Product & Delivery :\- Product Management, Product Ownership, Roadmap Planning, Backlog Management, Agile/Scrum, Requirements Management, User Stories, UAT, Release Management, Vendor Management, Team Management Contact Center & CX Platforms :\- Genesys Cloud, NICE CXone, Microsoft dynamics 365, Customer Experience \(CX\), ACD, IVR, CTI, Omnichannel, chatbots, google dialogflow, Verint AI, GenAI & Automation Contact Center / CX :\- Generative AI \(GenAI\), Large Language Models \(LLMs\), Conversational AI chatbots, Natural Language Understanding \(NLU\), Natural Language Processing \(NLP\), Agent Assist, Real\-time Agent Guidance, Speech analytics, Sentiment analysis Contact Center Capabilities :\- Voice, Chat, Email, Digital Channels, Call Recording, Workforce Management, Quality Management, Agent Assist, Voice Bots Telephony & Voice :\- Microsoft teams, Avaya, cisco, SIP, SBC, VoIP, RTP, SIP Trunking, BYOC Cloud, BYOC Premises, PSTN, Call Routing, DTMF, Caller ID, Anywhere365 Tools :\- Jira, Confluence, Microsoft Teams, Azure, SharePoint, ServiceNow, Claude \(Anthropic\), Microsoft Copilot, Librechat

## Location

Bengaluru

## AI stack

anthropic apis

claude

## Work experience

Principal Consultant at Daimler Truck Innovation Center India \(DTICI\), May 2026 \- May 2026 · 1 mo, Bengaluru, Principal Consultant\|Product Management\| People Management having experience in architect and delivering enterprise\-grade Contact Center and Telephony solutions including IVR, routing, CRM integrations, cloud migration, and omnichannel customer engagement platforms\. Skilled in stakeholder management, solution governance, and product ownership\.Expertise in Genesys cloud Telephony Ms Teams,operator connect,legacy devices\.Strong expertise into people and vendor management\. Strategy ,Roadmap and AI innovations and execution\.

Product Owner at Daimler Truck Innovation Center India \(DTICI\), Apr 2024 \- Apr 2026 · 2 yrs 1 mo, Bangalore Urban, Experience into Product management,Product Owner & People management with expertise in Contact Center technologies, Enterprise Telephony, IVR, Conversational AI, and Omnichannel Customer Experience platforms\. Skilled in translating business requirements into scalable technical solutions while leading cross\-functional delivery and product transformation initiatives\.

Technical Lead at HCL Technologies, Nov 2021 \- Apr 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Contact Center, Genesys

Senior Software Developer at Cognizant, Jun 2016 \- Nov 2021 · 5 yrs 6 mos, Bangalore Urban

## Education

B\.tech, Electronics and Communications Engineering, Priyadarshini college of engineering

High school, The Earth Public School \- India

[View the original profile](https://tal.club/meet/ansu-utkarsh)

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