Headline

Global IT Delivery Executive | Driving AI-Led Transformation Across Enterprise IT Delivery | IoT | AIOps | LSSBB

About

Seasoned IT Services Leadership Executive with 23+ years of experience driving large-scale P&L delivery, enterprise transformation, and customer excellence across global IT organizations. Proven record of leading multi-portfolio delivery for Tier-1 IT Services companies (CGI, Microland, Capgemini) covering Infrastructure, Hybrid Multi-Cloud (Azure, AWS), Network & Security, ServiceNow, Digital Workplace, and Industrial IoT. Recognized for championing AI and GenAI adoption across infrastructure services — shifting organizations from reactive IT to intelligence-led, self-healing operations through AIOps, predictive analytics, and GenAI-assisted automation. Expert in building high-performing delivery organizations, managing CXO stakeholder relationships, governing complex multi-geo operations across 17 global datacentres and 56,000+ network devices, and translating technology strategy into measurable business outcomes. LSSBB, ITIL V4, and MBA (Business Analytics) qualified.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

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Work experience

Director Consulting Delivery at CGI, May 2023 - Present · 3 yrs 6 mos, Greater Bengaluru Area, • Led the delivery of Infrastructure Management, Datacentre & Cloud, Network & Security Services, Digital Workplace, and IoT solutions at CGI in the Greater Bengaluru Area. • Managed revenue and P&L, focusing on talent development and stakeholder management to drive successful project outcomes.

Senior Director - Delivery Head at Microland Limited, Apr 2019 - Apr 2023 · 4 yrs 1 mo, Bengaluru, Karnataka, India, Delivery Head for IT Infrastructure Management, Cloud strategies, Collaboration Services, Network & Security Services, Industrial IoT(IIoT), Application Management Responsible for revenue, profitability/margins, renewals, revenue growth and new businesses. Responsible for growth of existing business and new business within the existing customer engagements. Responsible to oversee service delivery of multiple programs/delivery units consisting of a large pool of highly motivated teams, drive all contractual deliverables and bring thought leadership to add value to engagements. Responsible for budget planning and cost control Managed & achieved Net Promoter Score (NPS) at >85% across clients. Developed talent and leadership through coaching and mentoring Implemented structured governance and Management model with SLAs consistently being >99%. Oversee overall governance, performance management systems, processes, metrics, tools etc Drive continuous improvement of service delivery Drive solution reviews, cost, sizing, bid-no-bid decisions by partnering with finance, legal and related functions

Senior Director - Head - Operations Excellence at Microland Limited, Dec 2017 - Mar 2019 · 1 yr 4 mos, Bengaluru Area, India

Delivery Excellence at Capgemini, Mar 2014 - Nov 2017 · 3 yrs 9 mos, Bengaluru Area, India, As a Delivery Excellence Leader, responsible for steering Delivery Excellence Management for accounts providing Infrastructure services across Southern Europe & North America and drive sustainability & profitability initiatives across Infra IGO within Capgemini.

Program Manager at Capgemini Technology Services India, Mar 2014 - Nov 2017 · 3 yrs 9 mos, Steered Delivery Excellence for the Infrastructure IGO portfolio — governing quality, ITSM processes, executive reporting, and strategic improvements across Wintel, Unix, Storage, Network, Cloud, SAP/ERP, and Workplace Services.

Senior Service Delivery Manager at Hewlett Packard Enterprise, Feb 2012 - Mar 2014 · 2 yrs 2 mos

Service Delivery Excellence at Hewlett Packard Enterprise, Feb 2012 - Feb 2014 · 2 yrs 1 mo, Bangalore

Quality Manager at Microland Limited, Oct 2002 - Mar 2010 · 7 y 5 mo, Bangalore

Education

Master of Business Administration - MBA, Business Analytics, Reva University

Utkal University