Headline

Supporting community engagement and issue resolution effectively.

About

Currently working as an Operational Specialist at Firewall, focusing on assisting community members with inquiries, fostering positive interactions, and maintaining a respectful online environment. Contributed to community engagement by supporting events, discussions, and member onboarding while gathering user feedback to improve experiences. Pursuing a Bachelor’s in Accounting and Finance at Indira Gandhi National Open University. Skilled in issue resolution management and proficient in utilizing Discord to manage community dynamics effectively. Committed to creating inclusive digital spaces and facilitating meaningful member participation.

Location

Dera Bassi

Work experience

Community Assistant at Firewall, May 2025 - Present · 1 yr 2 mos, Remote, • Assisted community members with questions, concerns, and day-to-day support. • Monitored community channels and helped maintain a respectful and welcoming environment. • Enforced community rules and addressed inappropriate behavior when necessary. • Helped onboard new members and guided them through community resources and activities. • Collected user feedback and shared common concerns with the team. • Supported community events, discussions, and engagement activities to improve member participation.

Education

Finance (B.Com), Accounting and Finance, Indira Gandhi National Open University (IGNOU)

12th Pass, Business/Commerce, General, D A V SENIOR SECONDARY SCHOOL