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Anshul S.

Client Specialist skilled in customer satisfaction and on-call support.

India

3+ years of work experience

GENPACT
Sep 20241 yr 8 mosApr 2026

Gurugram

•Managed a high-value portfolio of 3000+ B2B and B2C client accounts with exposure to $4–5 million in monthly business value, ensuring strong account health and SLA compliance. •Led daily customer operations across voice, chat, and email channels while consistently achieving performance, quality, and collection targets. •Coordinated with cross-functional teams including risk, fraud, compliance, and finance to resolve complex account escalations and improve operational efficiency. •Analyzed account performance and operational trends using Excel reporting tools, contributing to faster resolution timelines and improved customer experience. •Mentored and supported new team members on process workflows, customer handling, and escalation management in a fast-paced environment. •Consistently achieved incentive-linked performance benchmarks through strong stakeholder management, problem-solving, and target-driven execution.
iEnergizer
Sep 20231 yr 1 moSep 2024

Noida

•Provided customer support across voice, chat, and email channels for international B2B and B2C clients. •Resolved billing disputes, payment-related queries, account reconciliation issues, and service complaints with high accuracy. Negotiated payment arrangements and handled account resolution processes while maintaining professional customer relationships. •Maintained detailed case documentation and updated customer interactions in Salesforce and Zendesk CRM systems. •Achieved strong CSAT and performance metrics in a high-volume customer service environment through effective communication and problem-solving skills.
Wipro
Sep 20221 yrAug 2023

Noida

•Managed customer support operations across voice, chat, and email channels, resolving 15–20 customer queries daily while ensuring SLA compliance. •Coordinated with internal teams to resolve complex customer escalations and improve overall customer satisfaction. •Assisted clients with onboarding, product guidance, and service-related queries to enhance user adoption and customer experience. •Maintained accurate case documentation and customer interaction records using CRM tools like Salesforce and Zendesk. Delivered high-quality customer service in a fast-paced international support environment while consistently meeting performance and quality targets.
Global Audio Text Solutions
Jan 20226 mosJun 2022

Noida

•Handled inbound customer queries across phone, chat, and email channels, ensuring timely and professional issue resolution. •Assisted customers with service information, account-related concerns, and follow-up support while maintaining quality standards. Supported lead qualification and customer engagement activities, contributing to improved customer conversion rates. •Maintained accurate customer interaction records and updated case details in CRM systems for smooth workflow management. Worked in a target-driven environment while delivering consistent customer experience and communication quality.

Education

GLA University

BBA hons., Business Administration and Management, General

GLA University

20193 yrs2022
Kendriya Vidyalaya (KV)

High School Diploma, Business Administration and Management, General

Kendriya Vidyalaya (KV)

200712 yrs2019

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Headline

Client Specialist skilled in customer satisfaction and on-call support.

About

A Bachelor of Business Administration graduate from GLA University, currently working as a Client Specialist at Genpact. Skilled in on-call support, customer satisfaction, and data-driven account management, they oversee a portfolio of 3000+ B2B and B2C client accounts valued at $4–5 million monthly. They collaborate with cross-functional teams to resolve escalations, maintain SLA compliance, and enhance operational efficiency through Excel-based data analysis and reporting. At Genpact, they lead customer operations across multiple channels, achieving performance targets and mentoring team members on workflows and customer engagement. With a strong foundation in CRM tools like Salesforce and Zendesk, they remain committed to fostering collaboration and delivering exceptional client experiences. Their goal is to contribute to a culture of innovation and operational excellence while driving impactful results for their organization.

Location

India

Work experience

Senior Associate at GENPACT, Sep 2024 - Apr 2026 · 1 yr 8 mos, Gurugram, •Managed a high-value portfolio of 3000+ B2B and B2C client accounts with exposure to $4–5 million in monthly business value, ensuring strong account health and SLA compliance. •Led daily customer operations across voice, chat, and email channels while consistently achieving performance, quality, and collection targets. •Coordinated with cross-functional teams including risk, fraud, compliance, and finance to resolve complex account escalations and improve operational efficiency. •Analyzed account performance and operational trends using Excel reporting tools, contributing to faster resolution timelines and improved customer experience. •Mentored and supported new team members on process workflows, customer handling, and escalation management in a fast-paced environment. •Consistently achieved incentive-linked performance benchmarks through strong stakeholder management, problem-solving, and target-driven execution.

Customer Specialist at iEnergizer, Sep 2023 - Sep 2024 · 1 yr 1 mo, Noida, •Provided customer support across voice, chat, and email channels for international B2B and B2C clients. •Resolved billing disputes, payment-related queries, account reconciliation issues, and service complaints with high accuracy. Negotiated payment arrangements and handled account resolution processes while maintaining professional customer relationships. •Maintained detailed case documentation and updated customer interactions in Salesforce and Zendesk CRM systems. •Achieved strong CSAT and performance metrics in a high-volume customer service environment through effective communication and problem-solving skills.

Business Specialist at Wipro, Sep 2022 - Aug 2023 · 1 yr, Noida, •Managed customer support operations across voice, chat, and email channels, resolving 15–20 customer queries daily while ensuring SLA compliance. •Coordinated with internal teams to resolve complex customer escalations and improve overall customer satisfaction. •Assisted clients with onboarding, product guidance, and service-related queries to enhance user adoption and customer experience. •Maintained accurate case documentation and customer interaction records using CRM tools like Salesforce and Zendesk. Delivered high-quality customer service in a fast-paced international support environment while consistently meeting performance and quality targets.

intrern at Global Audio Text Solutions, Jan 2022 - Jun 2022 · 6 mos, Noida, •Handled inbound customer queries across phone, chat, and email channels, ensuring timely and professional issue resolution. •Assisted customers with service information, account-related concerns, and follow-up support while maintaining quality standards. Supported lead qualification and customer engagement activities, contributing to improved customer conversion rates. •Maintained accurate customer interaction records and updated case details in CRM systems for smooth workflow management. Worked in a target-driven environment while delivering consistent customer experience and communication quality.

Education

BBA hons., Business Administration and Management, General, GLA University

High School Diploma, Business Administration and Management, General, Kendriya Vidyalaya (KV)