Headline

Customer Success & Growth Leader

About

I build Customer Success, Growth, and Sales functions that turn a customer base into retained, expanding revenue. With 15+ years in SaaS and EdTech, I've led teams of up to 30, owned P&L for a business unit I scaled from a single pilot into a meaningful share of company revenue — closing the enterprise deals myself in the process — and used cohort and behavioral analysis to catch drop-off before it becomes churn, work that's lifted engagement by 20% and brought back accounts already written off as lost. Outside of work, I follow finance and sports as closely as I follow my own numbers — different arenas, same instinct for spotting a pattern before it's obvious to everyone else

Location

Bengaluru South

AI stack

claude

gemini

ChatGPT Images

Wispr Flow

Zapier

Work experience

Professional development at Career Break, Jun 2026 - Present · 6 mos, Delhi, Took time after five years at Teachmint to go deeper into AI — completed an AI Generalist certification (Generative AI, MCP, Agentic Workflows) and have been applying it hands-on, consulting with companies and entrepreneurs on implementing AI workflows to cut repetitive tasks and build agents for daily operations. Mastering Claude, Codex and Notebooklm.

Director Business & Partnership at Teachmint, Apr 2024 - May 2026 · 2 yrs 2 mos, Bengaluru, Built a new business vertical from the ground up — taking it from a single pilot to a nationally scaled, profitable unit and a meaningful contributor to overall company revenue.

Associate Director of customer success at Teachmint, Dec 2021 - Mar 2024 · 2 yrs 4 mos, Scaled Teachmore's user base to 10X and built a playbook for customer success. Built an RFM-style control tower so that every account was scored and ranked by recency, engagement, and value, and routed to whichever rep could act on it fastest. Dead accounts stopped being a pile and became a ranked queue.

Head Of Customer Experience at Teachee, Mar 2021 - Dec 2021 · 10 mos, India, Onboarded 50k+ educators for teachee.com, including 2000+ paid customers. Rebuilt Customer Service and Success Management processes and related OKRs and KPIs with a strong focus on customer portfolio development, retention, and expansion. Improved Product Adoption rate by 60%. In December 2021, Teachee's India team was acqui-hired by Teachmint, and I transitioned into Teachmint's Customer Success organization.

Sr. Customer Service Consultant/ Trainer/ Business Consultant at Impartus Innovations, Aug 2015 - Mar 2021 · 5 yrs 8 mos, Greater Delhi Area, Impartus provides innovative video-enabled learning solutions that drive better outcomes for higher education and the corporate sector. I owned GTM strategy and full P&L accountability for a large institutional account portfolio — growing it from a single pilot partner to a diversified, multi-country client base across India, Dubai, Singapore, and Malaysia, working with several nationally recognized institutions. I consistently held strong net retention through structured quarterly business reviews, proactive account health monitoring, and deep executive relationship management

Sr. Manager at Tata ClassEdge, Jan 2012 - Aug 2015 · 3 yrs 8 mos, Delhi, Tata ClassEdge 'COSMOS' is an adaptive teacher empowerment solution, aimed at enhancing the teaching learning process with its prime focus on improving learning outcomes and stronger conceptual understanding. I led go-to-market strategy and national rollout for a technology solution sold into private-sector scjhools— scaling rapidly from a single pilot to a large national footprint within the first year, while maintaining strong customer retention. I also significantly grew our Customer Success organization, building it into one of the largest teams of its kind in the company and driving consistent upsell revenue through structured cross-sell strategies

Education

Master of Business Administration (MBA), HR, Delhi University

diploma, Computer Software Engineering, NIIT Pune