Anshika Parashar
MBA24-26|| Finance || || HR || || marketing ||
Noida
< 1 year of work experience
Jun 20244 mosSep 2024
Asia
As an associate in the BPO sector, I handled customer interactions through calls, chats, and emails. My job was to understand their issues, provide accurate information, and process requests while ensuring a positive experience. I documented every interaction carefully and followed all company and client guidelines. I consistently worked toward meeting performance targets like quality scores and customer satisfaction. The role required strong communication, patience, and good computer skills, along with the ability to perform well in a fast-paced, shift-based environment. Overall, I played a key part in supporting customers and keeping daily operations running smoothly.
Education
Master of Business Administration - MBA, Accounting and Finance
Lloyd Business School
20242 yrs2026
Bachelor of Commerce - BCom, Tax practice
Kurukshetra university
20203 yrs2023
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