Headline

Operations Assosiate

Location

Noida

Work experience

Operations Associate at HIKINEX, Oct 2025 - Present · 9 mos, San Francisco, California, United States, HIKINEX is a scalable, people-powered, tech-enabled solutions provider, helping you drive revenue and optimize operations. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources to provide superior support services at a fraction of the cost. We excel in the following key verticals: - CX (Customer Experience) - SOS (Sales Outsourcing Solutions) - RPO (Recruit Process Outsourcing) - eDiscovery Staffing (Offshore Project Management and Data Technicians) - BackOffice Support (Accounting, AR / AP, Executive Support and Administration) www.Hikinex.com Scale Fast, Drive Profit – You CAN do both with HIKINEX!

Client Relationship Manager at MyGate, Feb 2025 - Oct 2025 · 9 mos, Raipur, Chhattisgarh, India, A community management technology,streamline society finances, security & operations with Mygate: automated accounting, GST compliance, vendor payments, complaints & amenities booking. My duties here as a CRM: Client Onboarding & Retention: Managed onboarding of residential societies and housing associations, ensuring a smooth transition to the MyGate platform and sustained client satisfaction. Relationship Management: Acted as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships with society committees and facility managers. Issue Resolution: Addressed client queries, technical issues, and service concerns promptly by coordinating with internal teams such as tech support, operations, and sales. Product Training & Support: Conducted training sessions and demos for society management and security staff to ensure effective use of MyGate’s features. Performance Monitoring: Regularly reviewed usage data, community feedback, and app performance metrics to identify areas for improvement and ensure high engagement levels. Cross-functional Collaboration: Collaborated with internal departments to enhance service delivery, resolve escalations, and contribute feedback for product improvement. Renewals & Upselling: Assisted in contract renewals and upselling of additional features or services to existing clients to enhance customer value and retention. Reporting & Documentation: Maintained accurate client records, prepared periodic performance reports, and documented client interactions in CRM tools.

Education

Bachelor's degree, Business/Commerce, General, Hislop college, Nagpur

Bachelor of Commerce - BCom, Business Administration and Management, General, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur