Headline

Lead PMO – Engineering | Engineering Operations Analytics | Executive Reporting | Power BI & Metrics Platform | Portfolio Governance

About

I am a Lead PMO / program management professional at Epsilon with 12+ years across business operations, client delivery, and engineering-facing programs—spanning wealth management operations, global brand/advertising delivery, and engineering analytics. I’m known for wearing multiple hats—operator, account leader, delivery manager, and metrics/insights owner—and for adapting as responsibilities evolve from execution discipline to executive reporting, process governance, and data-driven decision support. Career arc: Operations → Global Account Delivery → Senior Program Delivery → Lead PMO & Engineering Performance Analytics Power BI — engineering metrics in a siloed reporting landscape I developed engineering performance metrics in Power BI when leadership insights were spread across disconnected reports and views. I standardized metric definitions, modeling, and executive visualizations in Power BI—creating consistency before evolving to a web-based approach. Signature delivery — Engineering Excellence Metrics Platform I conceived, built, and operationalized a production web application that consolidates engineering performance metrics into a single pane of glass for predictability, productivity, reliability, and DevOps health (including MTTD, MTTR, and change-failure context). The solution integrates multi-source engineering data (Jira, Azure DevOps, Confluence, Power Automate) into a governed metrics layer on AWS, enabling executives and engineering leaders to make faster, evidence-based decisions from one consistent view. Functional end-to-end ownership: requirements, metric definitions, data standardization, stakeholder alignment, governance, rollout, and sustainment. Insight-driven reporting & cross-functional partnership I focus on interpretation and decision support—what the numbers mean, what to act on, and how teams should respond. I support Agile coaches and engineering teams in standardizing Jira workflows and raising delivery discipline over time. Automation & engineering toolchain • Microsoft Power Apps — operational workflow automation (e.g., S3 pipeline handoffs, SLA breach email notifications) • GoCD CI/CD — owned release cadence for platform build → deploy → operate • Power BI / Tableau — data transformation, modeling, and executive reporting for leadership consumption • Jira + Agile — workflow standardization, portfolio visibility, and continuous improvement Focus areas: Portfolio governance · Executive reporting · Strategy & operations · Data modeling & visualization · Engineering metrics · Process optimization

Location

Greater Bengaluru Area

AI stack

claude code

cursor

grok

kiro

openai

Amazon Q Developer

Work experience

Lead, Program Management | Analyst at Epsilon India, Oct 2020 - Present · 6 yrs, India, I partner with engineering programs on portfolio governance, executive reporting, and strategy & operations—helping leadership understand delivery health through flow metrics, BI, and disciplined Jira execution with Agile coaches. 1. Built the Power BI analytics foundation for engineering leadership: Power Query data transformation, semantic modeling, DAX measures, and executive visualizations—scaling from standalone reports to governed dashboard applications that formed the basis for the broader metrics platform strategy. 2. Built and deployed the Engineering Excellence Metrics Platform—a production web application that centralizes predictability, productivity, reliability, and DevOps metrics, replacing fragmented reporting with one governed leadership view for executive and engineering reviews. 3. Owned delivery end to end (functional role): requirements, metric definitions, data standardization, stakeholder alignment, governance, rollout, and sustainment; integrated Jira, Azure DevOps, Confluence, and Power Automate into a consistent, governed metrics experience on AWS. 4. Designed insight-led leadership reporting—moving beyond dashboards to narratives and review-ready views that help teams act earlier on delivery risk, reliability trends, and performance gaps. 5. Used Cursor IDE and Microsoft 365 Copilot to accelerate requirements shaping, documentation, analysis, and structured execution—applying Plan, Rules/Skills, and agentic multi-step workflows for reviewable, shippable outcomes. 6. Built Microsoft Power Apps automations for PMO operations—e.g., data pipeline handoffs to S3 and SLA breach email notifications—to cut manual work and speed escalation. 7. Owned and administered GoCD CI/CD pipelines and release cadence for platform build, deployment, and operations. I also apply AI-assisted PMO practices to accelerate requirements shaping, documentation, and structured delivery—while maintaining review discipline and quality standards.

Senior Account Manager at Epsilon India, Jul 2018 - Oct 2020 · 2 yrs 4 mos, Bangalore, Led end-to-end delivery for advertising programs: scope, budget, timeline, quality, and client relationships. Partnered with cross-functional teams to keep work moving, resolve issues early, and protect delivery commitments without compromising standards. - Established and ran project management routines (tools, status cadence, and reporting) so delivery was more predictable and easier to track end to end. - Managed escalations, dependencies, and stakeholder expectations, building the same program discipline that later extended into PMO-style visibility, metrics, and leadership reporting.

Account Manager at Stirred Creative, Oct 2015 - Jun 2018 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Managed global marketing and e-commerce communications for HARMAN brands (including JBL, AKG, and harman/kardon) across regions such as North America, Europe, and Australia. Worked closely with sales and marketing teams and retail partners to plan and deliver digital campaigns, launch communications, and e-commerce assets (emails, banners, and related creative) on schedule. Coordinated stakeholders across time zones, managed approvals and revisions, and kept delivery clear, trackable, and on time. Translated marketing goals into executable work packages for creative/production teams, balancing speed, quality, and brand standards.

Business Operations Manager at GOVIANU WEALTH MANAGEMENT PRIVATE LIMITED, Oct 2014 - Oct 2015 · 1 yr 1 mo, Bangalore, India, Ran day-to-day operations for a small firm, including budget tracking, vendor coordination, internal reporting, and executive support. Helped leadership stay aligned on priorities and timelines, improved communication rhythm across stakeholders, and kept routine business work organized and predictable. This role built the operational discipline—cadence, accountability, and stakeholder coordination—that later scaled into client delivery and program-level PMO work.

Education

Master of Business Administration (M.B.A.), Business Administration, Management and Operations, University of Bedfordshire UK

Bachelor of Commerce, Accounting and Business/Management, surana college