Headline

Founder’s Office | Growth & Ops

About

Generalist with hands-on experience across operations, analytics, and growth in a fast-paced B2B e-commerce environment. Exposure to cross-border supply chains and international markets (EU & Nordics), with a strong track record of owning problems end-to-end, improving processes, and driving measurable business outcomes in lean, ambiguous environments.

Location

Gurugram

Work experience

Founder's Office: Growth & Ops at Zeproc, Mar 2025 - Present · 1 yr 2 mos, Norway, Zeproc is a Norwegian B2B industrial e-commerce platform across EU and Nordics, offering 250,000+ products, spread across 150+ categories. • Drove 10x organic traffic growth by improving SEO using SEMrush, implementing faceted navigation, internal linking, and backlinks. • Introduced structured ticketing, workflow tracking, and automation to reduce execution gaps and founder dependency. • Built structured operations systems for issue tracking and a dashboard to manage order lifecycle stages. • Owned end-to-end operations after replacing a 3-member team, managing supplier coordination and logistics across EU and Nordics. • Managed ∼300 orders/month, overseeing procurement, fulfilment, returns, and margin control. • Negotiated supplier terms including MOQs, freight, bulk discounts, and price updates to optimize working capital and unit economics. • Employed AI to re-categorise and restructure 200,000+ SKUs across 150+ categories.

Software Engineering Consultant at HealthEdge, Jan 2022 - May 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Built data pipelines for batch & streaming ingestion, reducing the time needed to onboard new data sources and improving efficiency. • Developed integration tests and a monitoring utility to verify blob data forward compatibility, ensuring seamless upgrades, and reducing failures. • Refactored legacy code, reducing cognitive complexity by over 90%, improving maintainability, and enhancing system performance. • Optimized product performance by fixing critical bugs, enhancing functionality, and improving overall system efficiency for better user experience. • Developed financial models to evaluate payer operations, identify inefficiencies, & optimize cost-saving opportunities in healthcare administration. • Worked with real-time transaction data to identify trends in claims processing and payer operations, improving efficiency and decision-making. • Gained exposure to HealthRules Payer, a cloud-based administrative system, and learned about ERP solutions for healthcare payers. • Studied HIPAA regulations, financial risk assessment, and compliance measures critical to secure healthcare transactions. • Explored AI-driven healthcare solutions, focusing on claims processing automation and fraud detection to enhance payer operations.

Web Developer at Eff-Tech Civil Contractors, Jul 2021 - Aug 2021 · 2 mos, Mumbai, Maharashtra, India, Developed a website for a construction firm based in Thane, Mumbai

Founder’s Office at Lazarus Sports India, Jan 2021 - Jun 2021 · 6 mos, Bengaluru, Karnataka, India, Lazarus is a sports management company dedicated to fostering athletic talent to enhance grassroots and professional sports development in India. • Secured a long-term partnership with all branches of JSS Public School, providing sustainable revenue and brand visibility without equity dilution. • Proposed corporate tie-ups, identifying new revenue streams that led to ~20% increase in projected revenue. • Conducted market research and assisted in daily operations to support business growth and strategic decision-making.

Education

Bachelor of Technology - BTech, Computer Science, Reva University

Higher Secondary Education, Lotus Valley International School