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Anmol Santani

Deputy Manager at HDFC ERGO General Insurance

Mumbai

7+ years of work experience

HDFC ERGO General Insurance
Sep 20223 yrs 9 mosPresent

On-site

HDFC Ergo
Sep 20223 yrs 9 mosPresent

Manage HNI customer portfolio (health & motor insurance). Support VRMs in resolving client queries via calls & emails, ensuring end-to-end case resolution. Monitor and assign customer queries & departmental emails on an hourly basis for timely closures. Liaise with multiple departments to expedite priority / TAT cases and ensure customer satisfaction. Coordinate with product teams to enhance offerings for better customer experience. Prepare and collate reports to track pending cases and escalate delays.
Abbott Pharmaceuticals
Dec 20217 mosJun 2022

Handled queries of Medical Representatives (MRs) via calls, emails & chat, achieving 95% customer satisfaction. Consistently exceeded monthly resolution targets and escalated critical cases efficiently. Partnered with cross-functional teams to resolve complex MR issues. Organized monthly presentations and meetings for MRs with National Sales Managers.
Advocate Office
Jan 20201 yr 11 mosNov 2021

Assisted in drafting contracts, legal documents & court filings. Managed case files, documentation, and maintained accurate records. Coordinated with clients, lawyers, and stakeholders for case updates. Streamlined documentation process, improving efficiency & accuracy.
TSS S.p.A.
Jan 20191 yrDec 2019

Handled customer inquiries and complaints via phone & email. Provided product knowledge, troubleshooting, and resolution support. Collaborated with internal teams to resolve escalations. Strengthened problem-solving and communication skills.

Education

Mumbai university

Bachelor of Commerce

Mumbai university

Swami Shanti Prakash English High School

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Anmol Santani on Tal

Headline

Deputy Manager at HDFC ERGO General Insurance

Location

Mumbai

Work experience

Deputy Manager at HDFC ERGO General Insurance, Sep 2022 - Present · 3 yrs 9 mos, On-site

Deputy Manager CEM (Red Circle) - General Insurance at HDFC Ergo, Sep 2022 - Present · 3 yrs 9 mos, Manage HNI customer portfolio (health & motor insurance). Support VRMs in resolving client queries via calls & emails, ensuring end-to-end case resolution. Monitor and assign customer queries & departmental emails on an hourly basis for timely closures. Liaise with multiple departments to expedite priority / TAT cases and ensure customer satisfaction. Coordinate with product teams to enhance offerings for better customer experience. Prepare and collate reports to track pending cases and escalate delays.

Customer Service Executive at Abbott Pharmaceuticals, Dec 2021 - Jun 2022 · 7 mos, Handled queries of Medical Representatives (MRs) via calls, emails & chat, achieving 95% customer satisfaction. Consistently exceeded monthly resolution targets and escalated critical cases efficiently. Partnered with cross-functional teams to resolve complex MR issues. Organized monthly presentations and meetings for MRs with National Sales Managers.

Legal Assistant at Advocate Office, Jan 2020 - Nov 2021 · 1 yr 11 mos, Assisted in drafting contracts, legal documents & court filings. Managed case files, documentation, and maintained accurate records. Coordinated with clients, lawyers, and stakeholders for case updates. Streamlined documentation process, improving efficiency & accuracy.

Customer Service Executive at TSS S.p.A., Jan 2019 - Dec 2019 · 1 yr, Handled customer inquiries and complaints via phone & email. Provided product knowledge, troubleshooting, and resolution support. Collaborated with internal teams to resolve escalations. Strengthened problem-solving and communication skills.

Education

Bachelor of Commerce, Mumbai university

Swami Shanti Prakash English High School

Anmol Santani - Deputy Manager in Mumbai | Tal