Headline

Twin Dad @Everywhere | Product Leader @Target

About

Product leader with 12+ years shaping B2C e-commerce experiences that convert clicks into loyal customers. I build and scale products that people don’t just use—they love. From launching zero-to-one bets to optimizing user funnels at scale, I’ve led and collaborated with cross-functional teams with empathy, curiosity, and a strong bias for execution. Now applying those same skills to managing two high-priority, around-the-clock stakeholders: my newborn twins. Currently exploring how sleep-deprived clarity sharpens product vision—and learning that burp cloths and burndown charts both require frequent updates. Let’s connect if you want to talk product, parenting, or the beautiful chaos of both.

Location

Bengaluru

AI stack

ChatGPT

Figma Make

Work experience

Product @ Target at Target, May 2025 - Present · 1 yr 6 mos, Bengaluru, Leading strategy and transformation initiatives for Target's Vendor Experience ecosystem, focused on simplifying and modernizing interactions between Target and its vendor community. Serving as a strategic partner across Product, Technology, Business & Operation teams to align platform investments with broader business objectives. - Spearheading Target's Unified Vendor Portal strategy, transforming fragmented vendor interactions into a unified enterprise platform. - Defining the vision, operating model, and multi-year roadmap to advance Target's vendor ecosystem and operational excellence agenda. - Aligning senior leaders across Product, Technology, Finance, Operations, and Vendor Management on strategic priorities, investments, and execution plans. - Influencing executive decisions through strategic analysis, business case development, and long-term ecosystem planning.

Senior Product Manager - Seller Experience at Reliance Retail, Jan 2023 - May 2025 · 2 yrs 5 mos, - Built Jiomart 3P Marketplace by offering Warehousing as a Service to the sellers - Owned product roadmap for Seller Portal - responsible for seamless onboarding, registration, product inventory listing, order management, invoicing & education - Handled end to end Experience for a sellers onboarded on to Reliance Fulfilment Centre

Senior Product Manager - Customer Experience at Swiggy, May 2022 - Jan 2023 · 9 mos, - Led Experience Strategy for Swiggy Food, Insta, Alcohol, Meat, Genie & Supr Daily - Built Product roadmap and capabilities for improving overall Customer Experience, Reducing Cash Burn & optimizing the manual intervention - Built product/process level interventions to proactively identify & preserve consumer experience when there are defects in the delivery experience - End to End Order Management & Tracking experience encompassing all the Customer-Platform Touchpoints - UI/UX, Chat, Voice to keep customer anxiety at bay

Senior Product Manager I - Last Mile & First Mile at Flipkart, Aug 2021 - May 2022 · 10 mos, - Marketplace First Mile Process Design - Seller Experience NPS - RTO/RVP Fraud Reduction - Customer Doorstep Experience - Loss Mitigation, Productivity & Process Enhancements

Senior Product Manager I - Customer Experience at Flipkart, Dec 2020 - Sep 2021 · 10 mos, Large Appliances, Mobiles & Lifestyle - Responsible for formulation of Customer Experience Strategy - Product Roadmap for Return Rate Reduction and Return Journey Simplification - Roadmap for eliminating customer Pre-Purchase Pain Points - Applainces Installation and Troubleshooting/ Repair to ensure improvement in customer metrics (IPU/CTU/NPS) - Diffrentiated Experience Metro-Tier 1, Value Added Services, Returns, Product Exchange

Product Strategy Manager - Customer Experience & Travel at Flipkart, Oct 2019 - Dec 2020 · 1 yr 3 mos, Bengaluru, Karnataka, India, - Part of cross functional team cutting across the org, involved in Designing and getting strategies implemented for improving Customer Experience - Owning Customer Experience Metrics - IPU / NPS / RR - Building Product Roadmap for Solving Supply Chain related customer pain points and tracking then to implementation - Built and Launched Flipkart Travel in collaboration with Ixigo

Product Manager at Yatra Online Pvt Ltd, Apr 2018 - Sep 2019 · 1 yr 6 mos, Gurgaon, India, • Product lead for new product development for New Business Initiatives • Conceptualizing the UI/UX for the new business and working closely with design & tech team for its creation and implementation • Translating consumer behavior into product features and product functionality • Defining the product road-maps and future product strategies • Setting up the performance metrics and customer experience metrics like NPS

Education

MBA - Marketing, Product & Brand Management, Institute of Management Technology, Ghaziabad

Bachelor’s Degree, Electrical, Electronics and Communications Engineering, kiit university