Headline

AI Products

About

I’m an Applied AI Product Manager with 8+ years of experience building enterprise workflow, writing, and recommendation products for Sales and Service personas. At Gartner, I work on GenAI-powered platforms spanning AI-assisted writing, RAG-based question answering, and CRM-integrated workflows. My focus is on designing high-utility AI experiences while navigating enterprise constraints around reliability, trust, and scale. What I’m known for: - Translating ambiguous AI capabilities into shipped, usable products - Owning platform-level decisions with long-term impact - Partnering deeply with Engineering, Data Science, Design and Business Leaders. - Driving adoption through UX, activation, and structured change management My experience spans AI writing systems, analytics platforms, and large-scale CRM workflows. I enjoy operating in complex environments where product judgment, execution rigor, and stakeholder alignment matter.

Location

Delhi

AI stack

claude

gemini

notebooklm

openai

ChatGPT

Figma Make

Work experience

Associate Product Manager at Gartner, Sep 2024 - Present · 1 y 11 mo, Hybrid, - Launched Outlook-integrated AI workflows supporting post-call writing and follow-up for Service users. - Owned product decisions across model selection, prompting strategy, and fallback paths for production GenAI workflows. - Defined guardrails, quality thresholds, and risk mitigations to ensure reliability and user trust in AI-generated outputs. - Evaluated tradeoffs between AI capability, latency, cost, and enterprise risk when integrating large language models into CRM workflows. - Led early discovery for a RAG-based question-answering agent, moving exploration into roadmap with planned productivity integrations. - Partnered with senior product, data science, and executive stakeholders on roadmap decisions with platform-level impact. Scope: Enterprise AI workflows used by internal Service teams.

Product Owner at Gartner, Feb 2023 - Aug 2024 · 1 yr 7 mos, Remote, - Owned roadmap and execution for a large-scale analytics and content platform used across the organization. - Made platform-level decisions on UX, onboarding, and activation to improve usability and long-term adoption. - Drove data-informed prioritization through funnel analysis, experimentation, and qualitative user research. - Reduced user friction by identifying and removing high-cost, low-value workflow steps.

Senior Specialist - Product Data & Analytics at Gartner, Jul 2022 - Jan 2023 · 7 mos, - Led product strategy and delivery for enterprise CRM and service workflow improvements. - Automated manual operational processes through ServiceNow workflows, improving reliability and scalability. - Defined self-serve enablement and documentation standards to reduce dependency on operational support.

Project Lead at Consult for Humanity, Aug 2021 - Aug 2022 · 1 yr 1 mo, Consult For Humanity facilitates capacity-building for organisations in the development sector through pro-bono consulting services by young professionals. Led three projects across water management, mental health-tech, and gender, equity and inclusion.

Founder at CovidHelpVolunteers, Apr 2021 - Jun 2021 · 3 mos, Remote, Through our initiative, our team of 100 plus volunteers collected and verified information about Oxygen Supplies, COVID Beds, Testing Facilities, Home-Care Services, Sanitization Services for COVID affected families in the one of worst affected countries, India, during the peak of second wave. Our volunteers worked round to clock to maintain the availability status of over 2000 services providers and served over 1100+ families. We connected patients to doctors and coordinated with frontline workers to assist patients during emergencies. We ran a plasma donation initiative and connected plasma donors to plasma recipients. Additionally, we hosted an informative session to share insights on 'Decision Making during an adversity' with a panel of emergency professionals (doctors) and representatives of various volunteer groups to help family members and COVID affected families. Our initiative was also covered by Mashable, an international social good digital media platform and news website - https://www.youtube.com/watch?v=1WFZG__KrDo

Assurance Associate at EY, Oct 2017 - Mar 2018 · 6 mos, India, Managed multiple audit engagements for public and private companies. Performed detailed analysis and examination of financial statements.

Founder at Udyamita-The Entrepreneurship Cell, SGND Khalsa College, DU, 2016 - 2017 · 1 yr, − Led a team of 20+ students as the head of Editorial and Core team Organizer of the flagship event, ‘Start-Up India: The Road Ahead’ − Created the social media and outreach strategy, resulting in 17x increase in social media footprint and reach. − Established the E-cell and created the governance and operational structure of the group. − Established and oversaw operations and events for the incubation center for the E-cell

Founder at Udyamita-The Entrepreneurship Cell, SGND Khalsa College, DU, 2015 - 2016 · 1 yr, New Delhi Area, India, Udyamita is the the entrepreneurship cell of Sri Guru Nanak Dev Khalsa College. It is one the most coveted societies of the college and Delhi University. The society organised national events and multiple college level events and workshops during my tenure as the co-founder and the general secretary of the society.

Education

B.Com(Honours), Business/Commerce, General, Delhi University

Commerce with Mathematics, Delhi public school Vasant kunj