---
title: "Anmol Khadse - Operations Team Lead in Yavatmal | Tal"
description: "Meet Anmol Khadse, Team Lead | Operations & Logistics | Customer Support | SLA, KPI & Escalation Handling| Immediate Joiner based in Yavatmal."
image: "https://tal.club/meet/anmol-35/share-image"
---

# Anmol Khadse on Tal

## Headline

Team Lead \| Operations & Logistics \| Customer Support \| SLA, KPI & Escalation Handling\| Immediate Joiner

## About

I am a results\-driven professional with experience in operations, logistics, and team management\. I previously worked as a Team Lead at Ekart Logistics, where I managed daily operations, ensured timely deliveries, and handled escalations while maintaining SLA and KPI targets\. I have hands\-on experience in customer handling, issue resolution, and process coordination in fast\-paced environments\. I am confident in leading teams and improving operational efficiency\. In addition, I have a background in AI/ML from my internship at Meta SciFor Technologies, where I worked on machine learning models and data analysis\. I am currently seeking opportunities in Team Lead, Operations, or Non\-Voice Customer Support roles and am available for immediate joining\.

## Location

Yavatmal

## Work experience

Operations Team Lead at InstakartServices Private Limited, Sep 2024 \- Feb 2026 · 1 yr 6 mos, Yavatmal, Maharashtra, India, \-\-Led end\-to\-end last\-mile logistics operations and customer support for Ekart — Flipkart's logistics arm — managing a team of 30–40 field agents and backend support staff\. \-\-Oversaw dispatch and delivery of 3,000–4,000 shipments daily \(5,500\+ on sale days\) with a consistent 80% delivery conversion rate \-\- Served as the single escalation point for customers, vendors, delivery agents, and business partners — resolving 5–10 high\-priority escalations daily across email, chat, and phone \-\- Monitored and maintained strict SLA/KPI compliance across all support channels and ticket queues \-\- Designed manual contingency workflows during system outages — preventing SLA breaches at scale \-\- Implemented fraud detection and high\-value shipment verification protocols — maintaining 100% inventory accuracy \-\- Conducted daily performance reviews, coaching, and scheduling for team of 30–40 agents Skills: SLA Management · KPI Tracking · Escalation Handling · Team Leadership · Workflow Optimization · Last\-Mile Logistics · CRM · Advanced MS Excel

AI Intern at Meta Scifor Technologies, Feb 2024 \- Sep 2024 · 8 mos, India, \*Built machine learning models using Logistic Regression and Random Forest \*Performed data cleaning, preprocessing, and exploratory data analysis \(EDA\) \*Improved model performance through basic hyperparameter tuning \*Worked on real\-world datasets to develop predictive solutions \*Gained hands\-on experience in Python, ML algorithms, and model evaluation

## Education

Bachelor of Engineering \- BE, Computer Science, Prof Ram Meghe College of Engineering & Management, Badnera Rly

[View the original profile](https://tal.club/meet/anmol-35)

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