Headline

Manager Tech Ops Engineering @ American Express

About

Site Reliability Engineer | Reliability and Runtime Operations Engineering With over 12 years of IT experience, I have deep expertise in supporting critical systems within the global banking sector. I excel in troubleshooting applications across various environments, including Python scripting, UNIX, Java, and cloud-based systems. My goal is to ensure optimal service reliability for high-stakes business applications. Key Skills: - Technical Proficiency: I am skilled in Python scripting, UNIX, Java, and cloud-hosted applications. I have extensive experience in application deployment and infrastructure troubleshooting on OpenShift (Red Hat) and IBM WebSphere. - Performance Monitoring: I am proficient in APM tools like Splunk, AppDynamics, and Dynatrace, which enable me to proactively monitor and improve application performance and reliability. - Global Payments Systems: I have comprehensive knowledge of merchant payables systems and understand the infrastructure and compliance requirements in global payment standards. - Front-End Development: I am knowledgeable in HTML5, CSS, and JavaScript libraries, and I contribute to full-stack support as needed. - Agile Team Collaboration: I have experience working with distributed agile teams and have a proven track record of effective collaboration and delivery. - Customer-Facing Experience: I worked at an onsite location with a U.S.-based client (in Phoenix, US) for two years. In this role, I managed offshore coordination and delivered solutions directly to end-users. Certifications: - AWS Cloud Practitioner Certified - ITIL Foundation and Intermediate in Service Operations - Oracle Certified Professional, Java SE 6 (SCJP 6)

Location

India

AI stack

anthropic apis

claude code

deepseek

hugging face

manus

openai

Work experience

Manager - Tech Ops Engineering at American Express, Apr 2026 - Present · 6 mos, Bengaluru

Sr. Software Engineer at American Express, Aug 2021 - Apr 2026 · 4 yrs 9 mos, Remote, - Service Assurance Engineer [Reliability and Runtime Engineering] specializing in automation, SRE, and monitoring tools. - Proficient in developing automation solutions using shell and Python scripting to streamline processes and reduce manual efforts. - Skilled in implementing site reliability engineering practices to ensure system reliability, scalability, and performance. - Experienced in utilizing monitoring tools such as Splunk, DynaTrace, and Kibana to create informative dashboards and configure proactive alerts. - Strong analytical skills to identify and resolve day-to-day production issues. - Actively involved in Disaster Recovery exercises to contribute to comprehensive business continuity plans. - Proficient in managing certificate renewals for critical production applications. - Dedicated to driving innovation, improving operational processes, and delivering reliable IT services.

Senior Software Engineer at TSYS, Mar 2021 - Aug 2021 · 6 mos, Pune, Maharashtra, India, During my tenure at TSYS, a Global Payments company, I had the incredible opportunity to take on the challenge of setting up and leading a dynamic Production Support and Reliability team from scratch. This endeavor allowed me to showcase my expertise in optimizing system performance, ensuring reliability, and driving operational excellence.

Sr. Associate at Synechron, Sep 2020 - Mar 2021 · 7 mos, Pune, Maharashtra, India

Consultant at Atos Syntel, Mar 2014 - Sep 2020 · 6 yrs 7 mos, On-site, With about 7 years of experience at Atos Syntel, working across diverse locations including Chennai, Mumbai, and Pune in India, as well as Phoenix in the United States, I have excelled in various roles, including Trainee, Associate Software Engineer, Senior Software Engineer, and Consultant. As a Site Reliability Engineer (SRE), I possess a solid foundation in software engineering and a passion for ensuring reliable and efficient systems. Throughout my tenure, I have developed expertise in optimizing performance, automating processes, and implementing robust monitoring solutions. I thrive in dynamic environments, collaborating with cross-functional teams to deliver scalable and highly available infrastructure. With a focus on continuous improvement, I am dedicated to enhancing system reliability, resilience, and performance. Let's connect to explore how I can contribute to your organization's success as an SRE.

Education

Bachelor of Engineering - BE, Computer Science, Mandsaur Institute of Technology, Mandsaur

Dashpur Vidyalaya, Mandsaur

Public links

github: https://github.com/ankushminda

portfolio.ankushminda.com: https://portfolio.ankushminda.com/