Ankush Kumar Ghosh profile photo 1 on Tal

Ankush Kumar Ghosh

PRODUCT || SOLUTION || B2B || SAAS || FINTECH

Bengaluru

5+ years of work experience

Digio.in
Sep 20224 yrs 1 moPresent

Banglore

• Conducted feedback reviews to gather customer insights and implemented necessary changes, contributing to product enhancement and improved user satisfaction. • Oversaw documentation management, ensuring accurate and up-to-date product manuals, user guides, and internal knowledge bases. • Performed rigorous end-product reviews and testing to maintain quality assurance and align deliverables with customer expectations. • Delivered customer training and support, providing tailored onboarding sessions and resolving queries to enhance user adoption. • Facilitated agile-based issue resolution by coordinating cross-functional teams to address and resolve bugs or enhancement requests in a time-sensitive manner. • Managed escalations effectively, acting as a liaison between customers and development teams to resolve critical issues with efficiency. • Spearheaded resource management initiatives, optimizing team workloads and ensuring availability of tools and talent for project delivery.
IGMI Lead Consultancy Pvt. Ltd.
Aug 20213 mosOct 2021

Cuemath
Mar 202111 mosJan 2022

Remote

Facilitated interactive and engaging classroom discussions, fostering a collaborative learning environment conducive to student success and active participation.
DROP Organization
Jan 20211 yr 9 mosSep 2022

Remote

• Spearheaded the development and implementation of a comprehensive business strategy, resulting in a 150% increase in revenue within the first year of operation. • Established and managed strategic partnerships with key industry players, driving business expansion and market penetration. • Directed a team of 10+ employees, optimizing workflow and resource allocation to achieve operational efficiency and meet aggressive growth targets. • Enabling successful product development and market launch.
ARDENT COMPUTECH PVT LTD
Nov 20192 mosDec 2019

Durgapur, West Bengal, India

Ankush’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
notion
notion
openai
openai

Education

Seacom Skills University

Master of Computer Applications - MCA, Computer

Seacom Skills University

20202 yrs2022
Seacom Skills University

Bachelor of computer application (BCA), Computer Application

Seacom Skills University

20173 yrs2020

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Headline

PRODUCT || SOLUTION || B2B || SAAS || FINTECH

About

Product-focused SaaS professional with 5+ years of experience leading digital transformation, onboarding flows, and automation products. Proven track record in building KYC/eSign workflows, scaling SaaS products, and optimizing service delivery. Known for solving complex problems with a hands-on, agile approach. Former co-founder with a sharp eye for cross-functional execution and client satisfaction.

Location

Bengaluru

AI stack

antigravity

claude code

claude

notion

openai

Work experience

Product Solutions Engineer at Digio.in, Sep 2022 - Present · 4 yrs 1 mo, Banglore, • Conducted feedback reviews to gather customer insights and implemented necessary changes, contributing to product enhancement and improved user satisfaction. • Oversaw documentation management, ensuring accurate and up-to-date product manuals, user guides, and internal knowledge bases. • Performed rigorous end-product reviews and testing to maintain quality assurance and align deliverables with customer expectations. • Delivered customer training and support, providing tailored onboarding sessions and resolving queries to enhance user adoption. • Facilitated agile-based issue resolution by coordinating cross-functional teams to address and resolve bugs or enhancement requests in a time-sensitive manner. • Managed escalations effectively, acting as a liaison between customers and development teams to resolve critical issues with efficiency. • Spearheaded resource management initiatives, optimizing team workloads and ensuring availability of tools and talent for project delivery.

Wordpress Developer at IGMI Lead Consultancy Pvt. Ltd., Aug 2021 - Oct 2021 · 3 mos

Python teacher at Cuemath, Mar 2021 - Jan 2022 · 11 mos, Remote, Facilitated interactive and engaging classroom discussions, fostering a collaborative learning environment conducive to student success and active participation.

Co-Founder at DROP Organization, Jan 2021 - Sep 2022 · 1 yr 9 mos, Remote, • Spearheaded the development and implementation of a comprehensive business strategy, resulting in a 150% increase in revenue within the first year of operation. • Established and managed strategic partnerships with key industry players, driving business expansion and market penetration. • Directed a team of 10+ employees, optimizing workflow and resource allocation to achieve operational efficiency and meet aggressive growth targets. • Enabling successful product development and market launch.

Machine Learning Engineer at ARDENT COMPUTECH PVT LTD, Nov 2019 - Dec 2019 · 2 mos, Durgapur, West Bengal, India

Education

Master of Computer Applications - MCA, Computer, Seacom Skills University

Bachelor of computer application (BCA), Computer Application, Seacom Skills University