Headline

AI Product Builder @ Granicus | Leading AI Product Strategy

About

Seasoned 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿 𝗮𝗻𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 with 12+ years driving enterprise SaaS innovation, including 4+ years leading 𝗚𝗲𝗻𝗔𝗜, 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜, 𝗮𝗻𝗱 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝘁 𝗚𝗿𝗮𝗻𝗶𝗰𝘂𝘀. 𝗦𝗽𝗲𝗮𝗿𝗵𝗲𝗮𝗱𝗲𝗱 𝗚𝗫𝗔 𝗰𝗵𝗮𝘁𝗯𝗼𝘁 launch, boosting user engagement by 30% in 9 months, and Agentic AI features that slashed customer support workload while ensuring secure multi-tenant IAM and compliance. Excelled in migrating legacy 𝗘𝗺𝗮𝗶𝗹/𝗦𝗠𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝘁𝗼 𝗔𝗪𝗦 𝗣𝗶𝗻𝗽𝗼𝗶𝗻𝘁, cutting costs 30% and improving reliability 55% for 𝟯𝟬𝗕 𝗲𝗺𝗮𝗶𝗹𝘀/𝟰𝟬𝟬𝗠 𝗦𝗠𝗦. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 Launched scalable 𝗚𝗲𝗻𝗔𝗜 𝗰𝗵𝗮𝘁𝗯𝗼𝘁 addressing low engagement, optimizing workflows and achieving 30% interaction growth. Drove 𝗖𝗥𝗠 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 improving data accuracy 35% and sales efficiency 60%; implemented A/B tests yielding 35% conversion uplift and $3M revenue. Developed AI-powered 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 and NLP medical analysis tool, increasing engagement 30%, renewals 20%, and predictive accuracy 25%. 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 & 𝗧𝗼𝗼𝗹𝘀 Proficient in Agile/Scrum (CSPO® certified), product roadmaps, RAG/MCP, LLMs, AWS, Jira/Confluence, Matomo, Figma, and Aha!; champion cross-functional collaboration for B2B/B2C SaaS, UX design, and data analytics to align with business goals and accelerate AI adoption.

Location

Bengaluru

AI stack

codex

cursor

elevenlabs

langfuse

mcp

Firecrawl

Work experience

Senior Product Owner at Granicus, Nov 2021 - Present · 4 yrs 10 mos, Bengaluru, Karnataka, India, • Led large-scale migration of legacy Email & SMS platforms to AWS Pinpoint, fixing Strongmail/Twilio reliability issues and delivering 30% cost savings and 55% reliability gains across 30B+ emails and 400M SMS in 9 months. • Built Agentic AI and RAG-based automation using LLMs and intelligent scraping pipelines, cutting 70% manual effort in GenAI evaluations while ensuring continuously fresh, grounded knowledge ingestion. • Led development of GXA, an LLM-powered, RAG-enabled AI chatbot for government use cases, driving a 30% increase in citizen engagement through accurate, source-grounded responses. • Owned product strategy and roadmap for Agentic AI, RAG, and GenAI platforms, defining 6+ high-impact features, leading cross-functional discovery and execution, and delivering a 30–35% uplift in user engagement across service management suites.

Product Owner at Granicus, Nov 2021 - Present · 4 yrs 10 mos, Built GXA from scratch: a production RAG-based AI agent now serving 500K+ citizens. Defined how we chunked and retrieved content, chose the embedding model, and set up a human-eval loop to keep quality honest. Engagement went up 30% within 9 months. Designed an in-house AI Evaluation Framework benchmarking GXA against competitor chatbots across 200+ test scenarios. Surfaced a 22-point accuracy gap that drove a full retrieval architecture overhaul and shaped executive roadmap decisions. Redesigned how work flows through our platform by connecting AI agents across CRM, messaging, and knowledge bases. The result was a 70% drop in manual operations and 45% faster average task resolution. Worked directly with our security and engineering teams to find and fix vulnerabilities in cloud infrastructure. Prioritised findings by real business risk rather than raw CVSS score and reduced open critical CVEs by 60% in two quarters. Rolled out the Cnetralised SSO for Granicus to provide a App Store expreince to our customers, which help us to generate extra 2 Millions in revenue. Led the migration to AWS Pinpoint across three engineering pods, resulting in 30% lower cloud costs and 55% better reliability for a platform that sends billions of messages a year.

Product Owner at Granicus, Nov 2021 - Present · 4 yrs 10 mos, Built GXA from scratch: a production RAG-based AI agent now serving 500K+ citizens. Defined how we chunked and retrieved content, chose the embedding model, and set up a human-eval loop to keep quality honest. Engagement went up 30% within 9 months. Designed an in-house AI Evaluation Framework benchmarking GXA against competitor chatbots across 200+ test scenarios. Surfaced a 22-point accuracy gap that drove a full retrieval architecture overhaul and shaped executive roadmap decisions. Redesigned how work flows through our platform by connecting AI agents across CRM, messaging, and knowledge bases. The result was a 70% drop in manual operations and 45% faster average task resolution. Worked directly with our security and engineering teams to find and fix vulnerabilities in cloud infrastructure. Prioritised findings by real business risk rather than raw CVSS score and reduced open critical CVEs by 60% in two quarters. Rolled out the Cnetralised SSO for Granicus to provide a App Store expreince to our customers, which help us to generate extra 2 Millions in revenue. Led the migration to AWS Pinpoint across three engineering pods, resulting in 30% lower cloud costs and 55% better reliability for a platform that sends billions of messages a year.

Business Analyst at Maropost, Jun 2020 - Apr 2022 · 1 yr 11 mos, Sahibzada Ajit Singh Nagar, Punjab, India, Engaged clients to gather software/business rules, ensuring alignment with development teams. •Developed Project Plan with requirements, scope, processes, alternatives, and risks. •Represented the business in project teams to ensure alignment. •Drafted and maintained business requirements aligned with functional and technical requirements. •Managed product roadmaps throughout the product lifecycle. •Gathered and prioritized customer requirements for product strategy and vision. •Led the development of a comprehensive Marketing Technology (Martech) platform.

Business Analyst at RxAdvance, Apr 2019 - Jun 2020 · 1 yr 3 mos, Noida, Uttar Pradesh, India, Analyzed customer satisfaction functionalities to enhance product value. •Conducted Sprint Planning sessions, Daily stand-ups, Retrospectives, and Daily meetings. •Partnered with development leads, QA, and design teams for feature analysis. •Contributed to the development of a Pharma Automation platform. •Implemented enhancements to existing functionalities to improve user satisfaction and overall product stability. •Collaborated with cross-functional teams to ensure successful sprint planning and delivery of features.

Business Analyst at OATI, May 2016 - Apr 2019 · 3 yrs, mohali, Collaborated with Project Managers and US-based clients to understand complex business scenarios and gather detailed product requirements. •Conducted in-depth analysis of existing functionalities and proposed enhancements, leading to the development of accurate cost estimates. •Managed comprehensive testing cycles, including functional testing,regression testing, and performance testing, ensuring high product quality and reliability. •Coordinated user acceptance testing (UAT) with key stakeholders,receiving positive feedback on product functionality and user experience. •Performed thorough testing on various products of webTrader, verifying compliance with regulatory standards and industry best practices. •Contributed to the enhancement of webTrader products,resulting in improved energy trading and market operations for clients. •Collaborated with cross-functional teams, including developers, QA, and design teams, to ensure seamless integration of new features and enhancements. •Assisted in the creation of product documentation, user guides, and release notes, providing clear and concise information for end-users and internal teams.

Education

Bachelor of Technology, Electrical and Electronics Engineering, Guru Nanak Dev University

Bachelor of Technology, Electrical and Electronics Engineering, Punjab technical university