Headline

Senior Product Manager - GenAI and Data Analytics

About

Senior Product Manager focused on creating an impactful e-commerce experience for customers. Crafting a vision and rallying cross-functional teams to deliver innovations for businesses and drive revenue growth.

Location

Bengaluru

AI stack

claude code

hermes agent

notebooklm

openai

opencode

Figma Make

Work experience

Senior Product Manager at Cimpress India (Vistaprint), Nov 2022 - Present · 3 y 9 mo, Bengaluru, - Launched a Generative AI-powered logomaker that enabled SMBs to create personalised logos and branding, generating $1M in revenue. - Launched the Designer Icons marketplace, allowing freelancers to sell premium designs and created a royalty model to enhance designer compensation along with our profitability by 20%. - Established continuous discovery practices in the team, setting up discussion guides and discovery interviews and using insights to prioritise top customer pain points and creating an opportunities roadmap. - Built a strong experimentation culture, independently running A/B tests, fake door tests and gated rollouts while mentoring peers on experiment design and sharing learnings. - Partnered with Organic Growth and SEO teams to 3X our organic traffic and reduce dependency on paid advertising through owned channels. Expanded the reach of Logomaker to increase the product's market presence.

Senior Product Manager at Cimpress India, Jun 2020 - Oct 2022 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Mass Customisation Platform | OMS, Complaints and Quotation - Analysing the Product-Market Fit of the Order Management platform by evaluating the current business ecosystem and customers spanning across different geographies. - Focused on building growth features to increase the transactions flowing through the platform and moving the North Star Metric. - Optimised the search experience on the platform to improve the discovery rate by 20%. - Helping businesses onboard new regions and bigger markets on the platform to improve the order management flows. - Taken steps to understand and improve the customer experience using behavioral analytics (Mixpanel) and Customer Effort Scores for the Core Features. - Collaborating with different personas (Sales, Marketing and Customer Care) to reduce the average handing time and contact ratios for CSR's which has helped in improving the customer satisfaction scores. - Did a project on master data modelling to analyse the complaints rate and categories to suggest improvement and consistency in the process of Complaints and Claims management to generate insights for resolution. - Leading research and adoption for a new product on Sales Quoting Solution to bring in more opportunities to drive revenue.

Product Manager at Optymyze, Nov 2018 - Jun 2020 · 1 yr 8 mos, Pune Area, India, Project | Client Analytics | Sales Crediting Application - Analyzing customer behavior and how they are using our apps to improve engagement and ROI. - Standardizing the licensing model for existing clients by collecting and analyzing metadata usage trends for the clients. - Conceptualizing key metrics for segmenting clients based on their data needs and cost implications. - Leading efforts for revamping the existing Sales Crediting Application to improve overall adoption and build new capabilities for evolving business requirements - Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies specially for mid-sized organizations

Senior Product Management Analyst at ZS, Jan 2017 - Oct 2018 · 1 yr 10 mos, Pune Area, India, Project | Orchestration Engine™ The Orchestration Engine™ provides sales reps relevant and timely insights that help them develop an effective approach to customer orchestration. Orchestration Engine™ uses advanced data science to analyze key organizational data assets - including sales performance, customer affinity, multi-channel engagement and market access - that uncover changes in customer behaviour. Roles and Responsibilities - Senior PM - Eliciting requirements for new practice area in Life Sciences focused on Brand and Campaign Management. - Communicating vision to different stakeholders including Engineering Team for the product. - Ongoing Competitive Analysis of the products available in the same space. - Conducting user research and interviews to find out new segments for revenue.

Product Management Analyst at ZS, Jul 2015 - Jan 2017 · 1 yr 7 mos, Pune Area, India, Project | NGCPe (Next Generation Call Plan Manager) | Internal Product Integration The Next Generation Call Plan Manager is a web-based tool which provides an effective way to perform account and activity planning for the field forces with a mobile-optimized user interface for greater efficiency and collaboration. Role and Responsibilities - Product Owner - Engage with customers/prospects in understanding the business challenges, solution requirements and long-term needs. - Driving a solution set across development teams (primarily Development/Engineering) ensuring that the requirements are developed as per specifications and delivered on time with quality and gathering knowledge about key usage metrics. - Working with UX team to conduct user research to gather a better understanding of the user workflows to improve the usability of the application. - Driving Release Management process to ensure that interactions between Engineering and QA Team are streamlined and client deliverables are released with proper documentation. - Creating unique value proposition to help the Marketing Team position the product and creating requirement specifications to communicate to the Engineering Team.

Software Engineer - Application at ZS, Jul 2014 - Jul 2015 · 1 yr 1 mo, Pune Area, India, Product Development | Improved User Experience - Implemented features for the Javelin suite of products to solve business problems associated with the incentive compensation practice area. - Contributed in building in a framework for allowing ~50K quota calculation for client teams with huge data sets. - Took responsibility for presenting the demos to the client teams on feature completions. - Worked on integrating the software products within the Javelin suite of products to provide the end users better user experience. Technology Stack Upgrades. - Took initiative for upgrading the technology stack of the legacy application to make it more robust. - Was involved in analyzing the transient errors happening in the application and come up with solutions to rectify them.

Project Intern at InfoCepts, May 2013 - Aug 2013 · 4 mos, Nagpur Area, India, The project objective was to create a dashboard on "International Energy Statistics" using Microstrategy and present a whitepaper detailing out the key findings of the project. Understanding the requirement and carrying out user research - In this phase, the main goal was to understand the current status of global production and consumption of energy resources across various countries and continents. This involved identifying the global leader in the production and consumption of various natural resources and understand the associated vulnerability with exhausting these resources. Dashboard creation - This phase involved setting up a back-end database for the information and connecting the database server with microstrategy to display the information in the form of dashboard.

Education

Bachelor's Degree, Computer Technology/Computer Systems Technology, yeshwantrao chavan college of engineering

HSC, Computer Science, kendriya vidyalaya