Ankush Bihani
Customer Success | Client Relationship | CRM | Retention Specialist
Bengaluru
11+ years of work experience
Jan 20264 mosPresent
India
• Managed the end-to-end sales cycle, from lead handling to client engagement and closures.
• Enhanced conversion rates through structured follow-ups and effective CRM tracking.
• Consistently achieved sales targets while fostering strong client relationships and ensuring high customer satisfaction.
Jul 20241 yr 9 mosMar 2026
Bengaluru, Karnataka, India
Managed end-to-end sales process for walk-in and online leads, consistently meeting monthly targets
Built strong customer relationships and ensured smooth vehicle delivery coordination
Worked closely with finance, insurance, and RTO teams
Maintained CRM/DMS records and prepared MIS & sales performance reports
Improved follow-up efficiency and lead conversion through structured tracking
Mar 20204 yrs 3 mosMay 2024
Bengaluru, Karnataka, India
Coordinated purchase and sales operations with clients and internal teams
Managed documentation, purchase orders, inventory records, and compliance
Ensured timely communication and order fulfillment
Aug 20181 yr 7 mosFeb 2020
Bengaluru, Karnataka, India
Managed front office operations including guest handling, billing, and bookings
Resolved guest complaints and ensured high service standards
Coordinated with housekeeping and operations teams
Jan 20153 yrs 5 mosMay 2018
West Bengal, India
Supported bookings, itinerary planning, and vendor coordination
Assisted in customer service and daily operational decisions
Education
Bachelor's degree, Hospitality Administration/Management
University of North Bengal (NBU)
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