Headline

Senior Software Engineer @ Zendesk | Engineering Scalable Systems & Product Experiences | Frontend Architecture | React • TypeScript

About

I’m a Senior Software Engineer with nearly 10 years of experience building scalable, high-performance products and systems in fast-paced product organizations. Over the years, I’ve worked across frontend engineering, backend services, and product development, delivering solutions that are scalable, reliable, and impactful for both users and businesses. My core strength lies in building modern web applications and architecting systems that balance performance, scalability, maintainability, and user experience. I bring deep expertise in frontend engineering with React, JavaScript, and TypeScript, along with backend experience in Node.js, APIs, and microservices. I enjoy solving complex engineering challenges—whether it’s designing scalable architectures, optimizing application performance, improving developer workflows, or building seamless customer-facing product experiences. What drives me most is solving meaningful problems at scale and building systems that create measurable business impact. I enjoy collaborating across engineering, product, and design teams to deliver high-quality solutions and drive technical excellence. Core areas of expertise: • Software Engineering • System Design & Architecture • Frontend Architecture • React / JavaScript / TypeScript • Node.js • APIs & Microservices • Performance Optimization • Product Engineering

Location

Pune Division

AI stack

claude code

claude

codex

cursor

github copilot

mcp

Work experience

Senior Software Engineer at Zendesk, Aug 2025 - Present · 1 yr 1 mo, Pune District, Maharashtra, India, • Contributing to Zendesk’s Custom Objects platform, building capabilities that enable businesses to extend Zendesk’s data model and manage business-specific entities such as assets, contracts, and operational workflows. • Designed and delivered key capabilities for Action Flows, enabling customers to automate workflow orchestration across Zendesk and external systems through event-driven triggers and actions. • Delivered high-impact customer-facing features with strong adoption, with key launches reaching 1,000+ customer accounts within the first three months of release. • Contributed to key product capabilities during a period of significant growth, supporting a 2x increase in Custom Objects adoption across customer workflows. • Collaborate closely with engineering, product, and design teams to build scalable, reliable, and customer-centric solutions focused on automation and workflow efficiency.

Technical Lead at Paytm Money, Apr 2023 - Jul 2025 · 2 yrs 4 mos, Pune District, Maharashtra, India, • Led frontend development across Web and Mini App platforms serving 20% of Paytm Money’s user base, managing a team across Equity Charts, Bonds, and core frontend initiatives with a focus on scalability, performance, and user experience. • Spearheaded major UI modernization initiatives across mobile and web platforms, including the Company page revamp and features such as Expert Opinion, Option Chain, and Market Movers, ensuring seamless WebView compatibility across iOS and Android. • Architected and scaled the Equity Charts platform by integrating multiple charting solutions including ChartIQ, TradingView, and Light Charts, delivering a seamless and high-performance trading experience. • Improved rendering performance by 20% through code splitting, lazy loading, asset optimization via CDN, and efficient client-side caching using IndexedDB. • Established a microfrontend architecture using Webpack 5 Module Federation, enabling reusable modular components and reducing maintenance effort by 50%. • Collaborated closely with engineering leadership, product, QA, vendors, and customers to drive product roadmap decisions, improve customer satisfaction, and align technical delivery with business goals. • Recognized with the Rockstar Developer award for two consecutive quarters for driving major UI revamps and critical charting platform initiatives.

Senior Software Engineer at Paytm Money, Feb 2021 - Apr 2023 · 2 yrs 3 mos, Pune Division, Maharashtra, India, • Led the integration of TradingView into the Equity Charts platform from scratch while maintaining support for ChartIQ, delivering a scalable charting experience across Web, Android, iOS, and H5 Mini App platforms. • Built high-performance backend services using Node.js and Fastify to support chart layout and template persistence, handling 20,000+ daily API calls and improving user engagement through personalized trading experiences. • Designed and implemented the Trade-from-Charts (TFC) feature across charting platforms, improving trading usability and increasing company revenue by 10% while processing 25,000+ orders per month. • Reduced customer-reported issues by 40% through proactive debugging, API monitoring, log analysis, and performance optimization, significantly improving platform reliability and user experience.

Experienced Software Developer at Amdocs, Jun 2019 - Feb 2021 · 1 yr 9 mos, Pune, Maharashtra, India, • Built configurable B2B and B2C telecom products for global clients as part of the R&D team, focusing on scalability, reusability, and customization across diverse business requirements. • Designed and implemented metadata-driven UI systems to enable dynamic user journeys and configurable workflows tailored to client-specific business needs. • Contributed to the adoption of microfrontend architecture and monorepo-based development, improving modularity, development efficiency, and cross-team collaboration. • Developed lightweight Java-based microservices and enhanced product APIs to support real-time pricing and discount workflows for improved product experience.

System Engineer at Infosys, Feb 2017 - Jun 2019 · 2 yrs 5 mos, Pune Area, India

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, AJAY KUMAR GARG ENGINEERING COLLEGE, GHAZIABAD

High School, Computer Science, Dr. Virendra Swaroop Education Centre