Headline

Product Leader | Enterprise Platforms | AI & Data Products | Customer Experience | Product Strategy | Built & Scaled Global VoC Platform (20M+ Responses) | VP Product Manager @ JPMorganChase | Former Dell Technologies

About

I believe great products begin with a simple question: What problem are we solving for the customer? That belief has guided every product I've built throughout my career and continues to shape how I think about product strategy, leadership, and innovation. Over the course of my career, I've had the privilege of building enterprise products and platforms across Customer Experience, eCommerce, Supply Chain, ERP, Insurance, and now Financial Services. While the industries have evolved, my passion has remained the same—building products and platforms that solve meaningful customer problems, simplify complexity, and create measurable business impact. The defining chapter of my career was at Dell Technologies, where I helped build Voice of Customer as a Service (VoCaaS) from the ground up into a globally adopted enterprise platform. What began as an idea evolved into a strategic capability that processed over 20 million customer responses, empowering teams across the organization with actionable insights to improve customer experience and drive more customer-centric decisions. Along the way, I was honored to receive three Game Changer Awards, recognizing milestone contributions to the platform's evolution. As a Product Leader, I enjoy working across the entire product lifecycle—from discovery and strategy through execution, launch, adoption, and continuous improvement. I thrive in cross-functional environments where engineering, design, analytics, and business teams come together around a shared vision. My leadership philosophy is built on influence, collaboration, and enabling teams to do their best work while staying relentlessly focused on customer outcomes. I have a particular passion for Customer Experience and Platform Products because they create lasting value beyond individual features. I believe the best enterprise products don't just solve today's problems—they establish foundations that enable future innovation and scale. Today, as a Vice President – Product Manager at JPMorganChase, I'm excited to apply these experiences to the financial services domain while continuing to build products that customers value, teams are proud to build, and businesses rely on to grow. Outside of work, I enjoy exchanging ideas with fellow product professionals, mentoring aspiring Product Managers, and continuously learning about emerging technologies, evolving customer expectations, and the future of enterprise product management.

Location

Bengaluru

AI stack

claude

github copilot

openai

Microsoft Copilot

Work experience

Vice President Product Manager - WLS AI Products - Commercial Banking at JPMorganChase, Jun 2026 - Present · 6 mos, Bengaluru, Driving product strategy and delivery within the WLS AI Transformation team, focused on AI-enabled process transformation across the lending workflow. Currently leading the Document Intake product stream, working with business, operations, technology and AI teams to explore intelligent document processing and automation opportunities.

Product Management Consultant at Dell Technologies, Feb 2024 - Jun 2026 · 2 yrs 5 mos, Bangalore Urban, Instrumental in enhancing customer experiences with VoCaaS, resulting in a significant improvement in online CSAT by 15%, impacting over 16 million customer interactions across Dell e-Commerce experience. Formulated and executed strategies to drive product adoption across Dell.com using micro-surveys focusing on Ease-of-Use and Purpose Completion research with a response rate of 2% Expanded product reach for global adoption, delivering survey content in over 25 languages, effectively increasing international user participation by 30%. Directed the VoCaaS roadmap, advancing capabilities for targeted research deployments, leading to actionable insights generated based on user journeys and behavioral profiles.

Senior Advisor, Product Management at Dell Technologies, Mar 2021 - Feb 2024 · 3 yrs, Bengaluru Area, India, • Product Manager for “VoCaaS” (Voice of Customer as a Service) for creating re-usable, configurable and platform- agnostic micro-services pertaining to Micro-survey space within Dell Digital’s ‘Future State Commerce’ vision • Owning and managing the development of an ‘In-House’ Microsurvey authoring microservice for internal stakeholders to capture the “Customer Satisfaction” (CSAT) score for different business scenarios • Integrating the Micro-survey API with Dell.com for US market to take on live traffic and to capture micro-survey responses in real-time • Proficient in Pivotal methodologies while working as a ‘Balanced Team’ to deliver the Product outcome

Advisor, Product Management at Dell Technologies, Jun 2018 - Mar 2021 · 2 yrs 10 mos, Bangalore Urban, Karnataka, India, Spearheading an MVP for a Micro-survey capability to do a Proof of Concept launch on Dell.com search and a couple more experiences Ensuring real-time research survey feedback capture for micro-surveys Expanding the scope of the product and driving it forward from Conception to MVP and further into a product landscape using microservices architecture Driving Stakeholder engagement to increase product adoption across experiences within Dell Technologies Spearheaded the transformation of Supply Chain technology modules to migrate from SAP and Oracle to in-house Microservices based architecture Transformed the Inventory Management, Order Management and Order Fulfillment processes to In-House modules for seamless data transfer for both Retail and B2B divisions

Associate Product Manager at DIGITAL HARBOR, Inc., Mar 2018 - May 2018 · 3 mos, Bengaluru Area, India, Unifying Artificial Intelligence (Ai), Business Intelligence (Bi) and Collaborative Intelligence (Ci) to create conversational apps for Healthcare and other industries • Product Owner for “Social Case” Platform to be designed using the Digital Harbor’s proprietary Social Enterprise Technology framework • Infusing the Artificial Intelligence, Business Intelligence and Collaborative Intelligence concepts to create Conversational Apps • Designing requirements for “configurational workflows” for Case Management application to enable it for Healthcare and other industries

Senior Business Analyst/ Product Manager at NthDimenzion, Feb 2015 - Feb 2018 · 3 yrs 1 mo, Bengaluru Area, India, Agro based Commodities Global Ecosystem • Conceptualizing the end-to-end business process flow for a Agro-based commodity exchange ecosystem • Designing the Investor process, Farmer Process, Fund Manager’s Process, Admin’s Process functionalities and wireframes using Balsamiq mockup tool and MS Visio • Designing the Investor’s Fund Performance reports with detailed fund value calculation algorithms • Collaborating directly with client to understand the requirements and designing mockups to help the client visualize enhancements, thereby reducing the turnaround time for system development • Researching and analyzing the IoT domain products globally to be integrated with the IT ecosystem of this project Prudential Life Assurance, Zambia • Gathered requirements from the client during initial phase of the project as well as gradually for each sprint plan • Designed the Functional Specifications Documents for various Insurance Processes like Quotation, Proposal, Policy Issuance, Claims, Endorsements for Individual Life, Group Life, and Group Health lines of business of the client • Designed the Functional Specifications Documents for the Core Insurance setup like Plans, Coverages, Benefits, Premiums, Underwriting, Agents and Requirements Follow-up • Validated the Test Cases for all Insurance processes • Facilitated User Assessment Testing and system adoption by giving a 3-month system training at client site to the key system users in Lusaka, Zambia ERP Product Implementations • Documented, strategized and designed the enhancements on the Human Resources, Lead Management and Query Management modules to configure the modules as per client requirements • Developed the Project Plan reports, Project Status Dashboard, and Project Schedule Tracker Dashboard to sync up the daily progress of the project • Designed the Proposal Document for prospective clients across geographies including the business flows in regards to the in-house ERP application suite

Business Analyst at Accenture, Sep 2013 - Jan 2015 · 1 yr 5 mos, Bengaluru Area, India, • Working closely with Accenture Leadership to identify business opportunities and delivering presentations in ERP implementations across Accenture to pitch in suite of Application Services • Successfully led deployment of Application Services Suite for five client engagements • Defined Key Performance Indicators under different business functions to assist technology team in optimizing business value out of client’s technology systems • Understanding client business requirements and validating functional requirements for a South Africa based Retail major • Liaisoning with the client to understand the product enhancements and modifications and then communicating with the technical team for the implementation of the same • Designing Functional Design Documents for Advanced Supply Chain Planning functionalities for the Retail client • Improving the manufacturing scenario for the client by designing plans (Constrained and Unconstrained) • Achieved better demand planning accuracy by tweaking forecasts using Advanced Forecasting • Designing Point of Views for presenting the Oracle Demantra tool capability to prospective clients

Education

Master of Business Administration (MBA), Management Information Systems, General, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Technology, Electronics Instrumentation and Control, Y.M.C.A. Institute Of Engineering, Faridabad