Headline

Product Implementation & Delivery | SAAS | Product Management | Program Management

About

As Director of Global Product Delivery at Rolling Arrays, I lead enterprise product implementations and onboarding across APAC, leveraging over a decade of experience in delivery operations, SaaS solutions, and senior program management. My work focuses on defining and executing scalable delivery frameworks, including PMO structures, governance cadences, and risk management systems, to ensure predictable outcomes and operational excellence. With a track record of managing multi-disciplinary teams and coordinating cross-functional regional rollouts, I am committed to improving customer time-to-value through structured onboarding and stakeholder alignment. My expertise in resource utilization, capacity planning, and delivery predictability supports my mission of driving successful and seamless enterprise transformations.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Head of Professional Services | Global Delivery | Product Support at Rolling Arrays, Jan 2025 - Present · 1 yr 9 mos, Singapore, • Led Product implementation and onboarding delivery across APAC for enterprise clients. • Managed and developed a multi-disciplinary delivery team of 22 members. • Defined and implemented delivery frameworks, onboarding playbooks, SOPs, and governance cadences. • Established PMO structure including RAID logs, risk heatmaps and KPI dashboards. • Directed critical escalations with structured communication and recovery governance. •Owned project forecasting, capacity planning, and resource utilization improvement. • Coordinated regional multi-country rollout programs with cross-functional teams. • Ensured delivery predictability through strong risk management and stakeholder alignment.

Director, Implementation & Solution Architecture at Happay, Mar 2023 - Dec 2024 · 1 y 9 mo, Bengaluru, Led a 18-member Delivery & Client Success organization across T&E,Cards, ERP & HRMS. Improved cycle time by 20%, increased adoption, strengthened CSAT/NPS, and established governance frameworks. Managed enterprise escalations and cross-functional readiness.

Associate Director, Solution Architecture and Integrations at Happay, Jul 2022 - Mar 2023 · 8 mo, Bengaluru, • Led onboarding for enterprise customers across T&E, Payments, Expense, and ERP systems. • Managed a cross-functional team of implementation managers, solution consultants, and integrators. • Built and standardized implementation playbooks, workflow templates, and onboarding journeys. • Strengthened governance processes including weekly status reviews, risks, escalations and KPI tracking. • Coordinated with Product, Engineering, Finance and Cards teams for integrations and feature enablement. • Ensured alignment between sales commitments and delivery capabilities.

Sr. Manager, Product Implementations | EU-MEA at MoEngage Inc., Jun 2021 - Aug 2022 · 1 yr 3 mos, Bangalore, • Managed enterprise onboarding programs across mobile, web, email, and analytics channels. • Collaborated with Product, Engineering, Customer Success, and Data teams to enable integrations and feature adoption. • Built standardized implementation playbooks, workflows, and customer onboarding journeys. • Led technical enablement for SDK integrations, API data ingestion, event mapping, and platform readiness. • Defined activation KPIs, tracking mechanisms, and customer milestone frameworks. • Drove cross-functional alignment to accelerate customer time-to-value. • Improved enterprise activation rate by 15% through redesigned onboarding frameworks. • Reduced onboarding cycle time by standardizing workflows and integration templates. • Delivered complex integrations across mobile SDK, APIs, and analytics for high-scale enterprise customers. • Improved data accuracy and event readiness through structured mapping and validation processes. • Strengthened collaboration between Product, Engineering, and Customer Success for onboarding efficiency. • Enabled faster customer adoption and reduced support escalations for first 90-day onboarding.

Team lead, Platform Integration at Happay - Expense Management Solution for Businesses, Jul 2019 - May 2021 · 1 yr 11 mos, Bengaluru Area, India, Role and Responsibilities: • Owned end-to-end product implementation for enterprise accounts — requirement mapping, solutioning, configuration, integrations, UAT, and go-live. • Responsible for reducing “booked revenue to realized revenue” timelines through process optimization and implementation acceleration. • Drove the shift from MSME-focused onboarding to large-enterprise implementations by introducing scalable processes, enterprise-level features, and value-added services. • Built and streamlined implementation playbooks, workflows and readiness checklists used across the organization. • Led all India-region client integrations including REST APIs, SFTP/FTP, ERP (SAP, Oracle), HRMS systems, and SSO integrations with major identity providers. • Partnered with Product, Engineering, Sales, and Customer Success to enable enterprise requirements and remove technical roadblocks. • Managed customer training, change management, and go-live readiness to ensure seamless adoption. Key Outcomes: • Reduced implementation-to-revenue realization timeline by 27% through process standardization and improved integration efficiency. • Delivered 70+ enterprise implementations over 3 years by streamlining workflows and building scalable frameworks. • Transitioned Happay’s implementation motion from MSME-focused to enterprise-driven by introducing technical services and enterprise-grade processes. • Built implementation processes that were adopted company-wide, improving predictability and reducing onboarding failures. • Successfully led all functional and technical integrations in India region (REST APIs, ERP, HRMS, SSO, SFTP/FTP). • Ensured faster enterprise go-lives through high-quality requirements mapping, integration validation, and cross-functional alignment.

Product Implementation Manager at Happay - Expense Management Solution for Businesses, Jul 2017 - May 2019 · 1 y 10 mo, Bengaluru Area, India

Education

Bachelor of Engineering - BE, Information Technology, Punjab technical university

Intern, Information Technology Project Management, Indian Institute of Technology, Delhi