Headline

Attended Bakliwal foundation

About

BBA graduate with 3 years of experience in customer service and retail operations (FirstCry and DMart). Skilled in handling sales data, billing operations, and maintaining records using Excel. Comfortable with VLOOKUP, pivot tables, and data cleaning for basic reporting. Currently looking for opportunities in MIS, Backend, or Operations roles where I can leverage my data handling and operational experience.

Location

Mumbai

Work experience

Customer Relations Executive at airtel, Apr 2026 - Present · 4 mos, Navi Mumbai

Customer Relationship Officer at FirstCry.com (BrainBees Solutions Ltd.), Oct 2024 - Nov 2025 · 1 yr 2 mos, Navi Mumbai, Managed daily billing and transaction data Maintained sales and inventory records in Excel Created basic reports for tracking performance Handling 40–50 customers daily with accurate data entry Advertising, Promotions and help in Customer Retentions Provides in-store customer service Offering product recommendations Handling inquiries and managing billing to ensure a positive shopping experience

Sales Associate at DMart - Avenue Supermarts Ltd, Jan 2022 - Dec 2023 · 2 yrs, Kharghar

Education

Bachelor of Business Administration - BBA, No, Bakliwal foundation