Headline

Manager II, Risk Management at Amazon

About

I lead enterprise risk and integrity work at Amazon India — operating models where accountability is explicit, escalation is disciplined, and judgment scales across distributed teams. I run a team of ~8–15 risk professionals and influence ~100 operational stakeholders across Legal, Finance, Product, Policy, and Technology. Documented impact includes ~30% cycle-time reduction through structured decision frameworks, preventive controls, and AI-enabled validation — without trading away audit defensibility. Core focus: enterprise risk governance architecture · AI-enabled decision systems · escalation discipline · cross-functional executive alignment. Clarity before complexity. Structure before scale. Governance before velocity. Outside work I write fiction on technology, judgment, and trust. Debut novel: The Second Voice.

Location

Bengaluru

AI stack

codex

cursor

grok

n8n

perplexity

Amazon Q Developer

Work experience

Manager II, Risk Management at Amazon, Oct 2026 - Present · 1 mo, Bengaluru, Karnataka, India, Lead enterprise risk and operational risk programs with accountability for governance, controls, investigations support, trust/integrity, technology governance, and AI governance. • Lead a team of ~8–15 risk professionals and influence ~100 operational stakeholders across Legal, Finance, Product, Policy, and Technology • Own risk decision frameworks and AI-enabled validation that have driven ~30% cycle-time reduction • Partner with senior stakeholders on control design, escalation standards, and decision architecture for high-stakes operational and technology risk • Advance AI governance practices: when models are used in risk decisions, clarify ownership, confidence thresholds, and human override

Manager Risk Management at Amazon, Apr 2024 - Sep 2026 · 2 yrs 6 mos, Bengaluru, Lead risk management at Amazon India, spanning investigations, automation, and governance architecture for large-scale operations. • Own operating model for risk/integrity decisions across distributed teams; explicit owners and escalation paths • Partner with Legal, Finance, Product, Policy, and Technology on risk posture vs. execution velocity • Drive AI-enabled validation and preventive controls; strengthen audit-ready evidence trails • Lead ~8–15 risk professionals; influence ~100 operational stakeholders • Delivered ~30% cycle-time reduction through structured decision frameworks

Investigations Manager at Amazon, Feb 2021 - Mar 2024 · 3 yrs 2 mos, Bengaluru, Built and ran investigation programs for transaction/operational risk at Amazon. • Scaled investigations with disciplined escalation and defensibility for audit/Legal review • Introduced process and automation levers that reduced cycle time and rework • Cross-functional alignment on high-ambiguity cases; judgment that compounds, not one-off heroics

Assistant Operations Manager at Concentrix Limited Company, Aug 2019 - Oct 2020 · 1 yr 3 mos, • Ran day-to-day ops for a support floor; staffing, quality, and escalation to hit service targets • Used Lean Six Sigma (Yellow Belt) to tighten handoffs and reduce avoidable rework

Reporting Analyst at Concentrix Limited Company, Aug 2018 - Aug 2019 · 1 yr 1 mo, • Built operational reports leadership used for staffing and performance calls • Automated recurring reporting so reviews weren’t rebuilt by hand each cycle

Real Time Analyst at Concentrix Limited Company, Aug 2017 - Aug 2018 · 1 yr 1 mo, • Monitored live queues and flagged breaches before they missed SLA • Partnered with floor leads on same-day fixes for volume spikes

Technical Support Officer at HCL Infosystems Ltd., May 2012 - Jul 2016 · 4 yrs 3 mos, Noida, • Supported enterprise customers on hardware/software issues; diagnosis, resolution, follow-through • Escalated complex cases with enough context that engineering didn’t restart the ticket

Education

Postgraduate Diploma, Computer Applications, Swami Vivekanand Subharti University (SVSU), Meerut