---
title: "Ankitha Macha - ISD& CSU technical support in Hyderabad | Tal"
description: "Meet Ankitha Macha, Delivering Excellent Customer Experiences/ Customer support assistant/Ticketing Tools/ Software testing based in Hyderabad."
image: "https://tal.club/meet/ankitha-macha/share-image"
---

# Ankitha Macha on Tal

## Headline

Delivering Excellent Customer Experiences/ Customer support assistant/Ticketing Tools/ Software testing

## About

Enthusiastic Technical Support Specialist with 2 years 10 of hands\-on experience in Information Systems and Customer Support operations\. Proven ability to handle technical issues ranging from system errors and software troubleshooting to network connectivity problems\. Skilled at delivering exceptional customer service, ensuring quick resolution of technical concerns while providing clear and user\-friendly guidance\.

## Location

Hyderabad

## Work experience

ISD& CSU technical support at Tata Consultancy Services, Oct 2023 \- Present · 2 yrs 9 mos, Adibatla Hyderabad, Developed a process documentation system for improved knowledge sharing within the team\. Led a data analysis project that provided insights into customer support trends\. Provide technical assistance and resolve issues related to the CRM portal for internal and external users\. Monitor CRM system performance, troubleshoot technical problems, and escalate unresolved issues\. Assist in configuring and customizing the CRM system to meet business needs\. Oversee the end\-to\-end invoice management process, ensuring accurate recording, processing, and resolution of invoice\-related issues\. Collaborate with finance and accounting teams to address discrepancies or disputes in invoicing\. Collect, analyze, and interpret large sets of data to support business decisions and process improvements\. Support migrating business processes to new systems or platforms, ensuring smooth transitions\. Document processes, workflows, and system requirements for migrated functions\. Provide regular updates to management on system performance, issues, and improvements\. Participate in continuous improvement initiatives to enhance overall service quality\.

## Education

Bachelor's of science in microbiology, Life Science, Adikavi Nannaya University \(AKNU\), Rajamahendravaram

[View the original profile](https://tal.club/meet/ankitha-macha)

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