Developed a process documentation system for improved knowledge sharing within the team. Led a data analysis project that provided insights into customer support trends. Provide technical assistance and resolve issues related to the CRM portal for internal and external users. Monitor CRM system performance, troubleshoot technical problems, and escalate unresolved issues. Assist in configuring and customizing the CRM system to meet business needs. Oversee the end-to-end invoice management process, ensuring accurate recording, processing, and resolution of invoice-related issues. Collaborate with finance and accounting teams to address discrepancies or disputes in invoicing. Collect, analyze, and interpret large sets of data to support business decisions and process improvements. Support migrating business processes to new systems or platforms, ensuring smooth transitions. Document processes, workflows, and system requirements for migrated functions. Provide regular updates to management on system performance, issues, and improvements. Participate in continuous improvement initiatives to enhance overall service quality.