Product Support Representative @ Pluralsight | Enhancing User Experience

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Master's degree, Mathematics and Statistics
Banaras Hindu University
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Bengaluru
Product Support Representative at Pluralsight, Apr 2024 - Jun 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India, In my role at Pluralsight, I specialized in delivering swift and effective support to users in the SaaS and ed-tech sectors. By leveraging Zendesk for email and chat interactions, I ensured that user feedback was communicated to product teams, leading to meaningful enhancements & notable increase in customer satisfaction and engagement.
Project Management Associate at BYJU'S, Feb 2021 - Mar 2024 · 3 yrs 2 mos, Bengaluru, Karnataka, India, As a Project Management Associate at BYJU'S, I thrive in fast-paced environments, ensuring projects are executed smoothly and efficiently. I collaborate with cross-functional teams to align objectives, create timelines, and maintain stakeholder communication. My focus on organized workflows and proactive problem-solving has led to significant improvements in team efficiency and project delivery.
Master's degree, Mathematics and Statistics, Banaras Hindu University