Headline

Risk Investigation Specialist @ Amazon | Operations Management, Auditing Standards

About

As a Risk Investigation Specialist at Amazon, I work across global marketplaces to safeguard customers against potential fraud, ensuring platform security and safety. My role involves utilizing operations management and auditing standards to address risks effectively. Beyond my core role, I’m interested in content creation and B2B product marketing, exploring how brands communicate value and connect with their audience. I’m also a vocalist, passionate about music and creative expression. I hold a BTech in Civil Engineering from GANDHI INSTITUTE FOR TECHNOLOGY, Bhubaneswar. My career spans multiple roles, including Trade and Forex Advisor at SaveDesk, where I supported business development and customer engagement. I am driven by a commitment to operational excellence and secure customer experiences.

Location

Bengaluru

Work experience

Risk Investigation specialist at Amazon, May 2023 - Present · 3 yrs 3 mos, Bengaluru, Karnataka, India

Transaction Specialist at Amazon, May 2023 - Present · 3 yrs 3 mos, Conducted investigations aligned with AML regulatory frameworks including transaction monitoring, alert review and suspicious activity escalation. Analyze transaction behavior, device/IP signals and account activity to detect account takeover (ATO), mule accounts, structuring and high-risk pattern. Reviewed and resolved (150+ high-risk cases daily with 98% accuracy) alerts generated from transaction monitoring systems to identify suspicious activity and fraud patterns. Apply risk-based decisioning to approve, decline or escalate cases to compliance teams. Identify emerging fraud trends and contribute to improving detection strategies and reducing false positives. Prepare audit-ready case documentation ensuring compliance with internal and regulatory standards. Collaborate with cross-functional teams (policy, tech, operations) to enhance fraud detection controls and operational efficiency. Act as Subject Matter Expert (SME) for complex investigations, supporting team members with case handling and decision-making. Mentored new hires and cross-location teams, improving onboarding efficiency and investigation quality. Participated in User Acceptance Testing (UAT) for fraud detection tools, contributing to system enhancements. Built internal knowledge repository for fraud patterns, improving investigation consistency.

Trade and Forex Advisor at SaveDesk.Co, Aug 2022 - May 2023 · 10 mos, Bengaluru, Karnataka, India

Business Development Executive at SaveDesk.Co, Aug 2022 - May 2023 · 10 mos, On-site, Communicating with customers/clients to analyze their bank cost for forex Inward remittance as well as Outward remittance/transaction. Identifying issues, analyzing information and presenting solutions based on their reports. Finding leads and reaches out to the clients. Trading of scrips and negotiating with the clients. Managed time efficiently in-order to accomplish all the tasks within deadlines. Passionate about closing deals under pressure in a high pace environment. Execute tasks in B2B business development. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales.

Data Operator at Odisha food and paddy procurement, Jul 2020 - Nov 2020 · 5 mos, Jeypore, Odisha, India, The Central Government extends price support to paddy and wheat through the FCI and State Agencies across the country. The objective of foodgrains procurement by Government agencies is to ensure that farmers get remunerative prices for their produce and do not have to resort to distress sale.

Education

Bachelor of Technology, Civil Engineering, GANDHI INSTITUTE FOR TECHNOLOGY[GIFT] , BHUBANESWAR