---
title: "Ankita Naidu - Senior advisor in Pune Division | Tal"
description: "Meet Ankita Naidu, Fulfillment and Customer Care Associate @ Talent Inc. | Customer Service, Payroll Management based in Pune Division."
image: "https://tal.club/meet/ankita-naidu/share-image"
---

# Ankita Naidu on Tal

## Headline

Fulfillment and Customer Care Associate @ Talent Inc\. \| Customer Service, Payroll Management

## About

As a recent Fulfillment and Customer Care Associate at Talent Inc\., I honed my expertise in providing top\-tier support through various channels and collaborating closely with product and technology teams\. Our efforts focused on enhancing client satisfaction and streamlining processes, leading to a consistent refund rate of under 2%—a testament to our team's effectiveness and my attention to detail\. Currently pursuing a Master of Commerce at Savitribai Phule Pune University, I am deepening my understanding of business principles while applying analytical skills to real\-world scenarios\. My commitment to customer success is matched by my active listening skills, enabling me to anticipate needs and deliver solutions that resonate with clients and colleagues alike\.

## Location

Pune Division

## Work experience

Senior advisor at Concentrix, Jul 2025 \- Present · 1 yr, Pune, Maharashtra, India, As a Customer Support Advisor at UnitedHealthcare, I am responsible for delivering exceptional service to members by addressing inquiries related to health plans, claims, benefits, and account management\. My role focuses on ensuring accuracy, compliance, and member satisfaction while upholding the organization’s standards of excellence and commitment to quality healthcare\. Key Responsibilities: Manage high\-volume inbound communication from members and providers, ensuring prompt and accurate resolution of concerns\. Provide detailed guidance on plan coverage, claims processing, and healthcare benefits in accordance with company policies and regulatory requirements\. Maintain comprehensive and compliant documentation of all interactions using internal CRM systems\. Collaborate with internal departments to facilitate efficient issue resolution and enhance the overall member experience\. Consistently meet or exceed performance metrics, quality assurance standards, and service level objectives\.

Production agent L1 at Wipro, Feb 2025 \- Jul 2025 · 6 mos, Pune, Maharashtra, India, • Supported clients with crypto\-related queries and assisted with the application process at Wipro in Pune, Maharashtra, India\. • Collaborated with the Coinbase team to ensure seamless client interactions and resolve issues efficiently\.

Health and well\-being at Career Break, Mar 2024 \- Feb 2025 · 1 yr, Pune, Maharashtra

Fulfillment and Customer Care Associate at Talent Inc\., Jan 2023 \- Feb 2024 · 1 yr 2 mos, Pune, Maharashtra, India, Provided support to clients and contractors through Front CRM, utilizing email, phone, and live chat channels to ensure a smooth and high\-quality customer experience\. Collaborated with product and technology teams to handle client feedback, propose process enhancements, and assist in the integration and launch of new systems\. Monitored order inventory to detect and address unfavorable trends\. • Generated Applicant Tracking System \(ATS\) reports using Sovren and interpreted findings for clients\. • Consistently achieved or surpassed performance metrics, maintaining a refund rate below 2% for nearly one year by proactively addressing customer complaints\. • Employed communication skills and a thorough understanding of company policies and procedures to mediate conflicts between clients and team members\. • Enhanced customer satisfaction by analyzing internal data \(Periscope data\) and devising a weekly strategy to match clients with the most qualified contractors\. • Streamlined workflows by investigating issues, maintaining documentation, and collaborating with managers to implement effective solutions\. • Utilized CRM for client care, addressing any concerns or issues raised by clients\.

Payroll Specialist at ADP India, Dec 2021 \- Oct 2022 · 11 mos, Pune, Maharashtra, India, Directly working with clients based in the UK with regards to their employees payroll, dealing with leave management, year end tax forms, salary distribution, payslips\. Help clients employees with end to end payroll related queries and entry level technical issues with payroll softwares used\. Resolve any queries the clients had and provide end to end resolution\.

## Education

Bachelor of Commerce \- BCom, Business/Commerce, General, Tilak Maharashtra Vidyapeeth, Pune

HSC, Business/Commerce, General, St\. Patricks College of Commerce

[View the original profile](https://tal.club/meet/ankita-naidu)

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