Headline

Team Lead - Operations | Trust & Safety

About

Operations professional with over 4 years of experience in Trust & Safety, process optimization, and cross-functional coordination. Adept at managing performance metrics, ensuring compliance, and supporting high-impact teams.

Location

Hyderabad

Work experience

Operations Team Lead at TP, Jul 2025 - Present · 11 mos, Hyderabad, Telangana, India

Change Management Specialist at GENPACT, Dec 2022 - Jun 2025 · 2 yrs 7 mos, Hyderabad, Telangana, India

Process Developer at GENPACT, Dec 2022 - Jun 2025 · 2 yrs 7 mos, On-site, •Managed operational data and reported on change management metrics such as approval lead time, change success/failure trends, and emergency change frequency. •Created and maintained weekly dashboards and Excel scorecards to monitor KPIs aligned with ITIL and internal governance standards. •Performed root cause analysis for failed changes and recurring incidents, presenting insights to team leads and regional managers. •Collaborated with internal and external stakeholders to ensure accurate scheduling and execution of approved changes. •Provided real-time and ad hoc reporting to leadership teams, supporting better resource and incident planning. •Documented MIS processes and change impact analysis workflows for seamless handovers and audits. •Created and implemented templates for weekly operational dashboards, reducing manual reporting by 30%.

Technical Support Executive at Tata Consultancy Services, Sep 2021 - Oct 2022 · 1 yr 2 mos, Recognised as Star performer of the month for 3 months

Management Trainee at SKYLINE INDIA TRAVELS PVT. LTD., Oct 2020 - Dec 2020 · 3 mos

Intern at Voice of India Tourism (VOIT), Jun 2020 - Jun 2020 · 1 mo

Education

Master's Degree, Tourism and Travel Services Management, Banaras Hindu University

Bachelor of Arts, Sociology, Banaras Hindu University