---
title: "Ankita Gupta - Service Operations / Quality Care Manager in Noida | Tal"
description: "Meet Ankita Gupta, Service Operations & Client Support Manager | CXMS | MIS & Process Improvement based in Noida."
image: "https://tal.club/meet/ankita-gupta/share-image"
---

# Ankita Gupta on Tal

## Headline

Service Operations & Client Support Manager \| CXMS \| MIS & Process Improvement

## About

Service Operations and Client Support professional with 6\+ years of experience in managing customer incidents, escalations, and SLA\-driven service delivery across operations\-led environments\. I bring strong expertise in service quality management, MIS reporting, process improvement, and cross\-functional coordination to ensure smooth and timely resolution of service issues\. In my current role, I work closely with internal stakeholders and regional teams to drive service performance and customer satisfaction\. I have hands\-on experience using internal service management portals such as CXMS and CJAP, along with strong analytical skills using Excel\-based reporting\. I am currently transitioning into IT Service / Operations roles, where I aim to contribute to structured service delivery, incident management, and continuous improvement initiatives\. Key strengths: • IT Service Operations & Delivery • Incident & Escalation Management • SLA / TAT Monitoring • MIS & Data Analysis • Client & Stakeholder Management • Process Improvement Open to opportunities in IT Service Delivery, IT Operations, Client Success, and Project/Service Coordination roles\.

## Location

Noida

## Work experience

Service Operations / Quality Care Manager at Maruti Suzuki India Limited, Dec 2022 \- Present · 3 yrs 6 mos

Quality care manager at Maruti Suzuki India Limited, Dec 2022 \- Feb 2026 · 3 yrs 3 mos, Noida, Uttar Pradesh, India

Quality Manager at NEXA \- Maruti Suzuki India Ltd, Aug 2021 \- Nov 2022 · 1 yr 4 mos, Shahjahanpur, Uttar Pradesh, India, Ensuring that 100% enquiries from all sources are captured distributed to teams and is followed up\. \- Ensuring that 100% customer queries are responded \- Responsible for IT systems & MIS \- Ensuring implementation of SOS & quality of sales aspects in showroom \- Handling of customer utilities & conveniences including processes of Floor Management, Valet, and Pantry and car delivery\. \- Capturing of customer complaints, response within 1 hour and resolution within 24 hours through RMs\. \- DATA Analyzing

Online Marketer at BizGurukul \[learn and Earn\], Jun 2021 \- Jun 2022 · 1 yr 1 mo, Shahjahanpur, Uttar Pradesh, India

Leading affiliate marketer at BizGurukul \[learn and Earn\], Jun 2021 \- Jun 2022 · 1 yr 1 mo, Work from home

DIGITAL DESK MANAGER at Maruti Suzuki India Limited, Feb 2021 \- Jul 2021 · 6 mos, Shahjahanpur, Uttar Pradesh, India, \*Handling and Managing Sprinklr CXM Platform, \*All Digital Process, \*Digital Marketing, \* Dealing with the clients\. \*Leads Management \(Capturing the inquiries from all sources\)\. \*Reporting to the parent Dealer\. \*Customer Retention Management\.

## Education

Master of Business Administration \- MBA, Finance, General, APJ Abdul Kalam Technological University

[View the original profile](https://tal.club/meet/ankita-gupta)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/ankita-gupta#person",
      "name": "Ankita Gupta",
      "url": "https://tal.club/meet/ankita-gupta",
      "image": "https://tal.club/meet/ankita-gupta/profile-photo.jpg",
      "description": "Meet Ankita Gupta, Service Operations & Client Support Manager | CXMS | MIS & Process Improvement based in Noida.",
      "jobTitle": "Service Operations / Quality Care Manager",
      "worksFor": {
        "@type": "Organization",
        "name": "Maruti Suzuki India Limited"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Service Operations / Quality Care Manager"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Noida"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "APJ Abdul Kalam Technological University"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/ankita-gupta#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/ankita-gupta#webpage",
      "url": "https://tal.club/meet/ankita-gupta",
      "name": "Ankita Gupta on Tal",
      "description": "Meet Ankita Gupta, Service Operations & Client Support Manager | CXMS | MIS & Process Improvement based in Noida.",
      "dateModified": "2026-06-10T13:55:51.823Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/ankita-gupta#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/ankita-gupta/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/ankita-gupta/profile-photo.jpg",
        "caption": "Ankita Gupta profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```