Headline

Senior APM & Production Support Engineer | AppDynamics · ITRS Geneos · Dynatrace | 30% MTTR Reduction · P1/P2 Incident Lead · ITIL | Barclays Banking | Dubai · Open to Opportunities

About

Over 6+ years at Barclays Corporate Banking, I've built and owned end-to-end APM and observability across one of the world's most demanding financial environments. My toolkit: AppDynamics · ITRS Geneos · Dynatrace · ServiceNow · Autosys · Linux · SQL What I've delivered: 30% reduction in MTTR by engineering Business Transactions, health rules, and intelligent alerting that catches issues before they escalate P1/P2 incident command across application, DB, and infrastructure teams fast, structured recovery, minimal business disruption RHEL 7 to 8 OS upgrade across Dev, UAT, and Production zero unplanned downtime AppDynamics REST API integrations with third-party ecosystems eliminating manual workflows entirely Mentored junior engineers and built runbooks that outlast any single person on the team I operate across Linux, Windows, SQL, and cloud-adjacent infra with the ITIL discipline to make change management as smooth as the monitoring I build. Currently based in Dubai, UAE open to Senior APM, Production Support, and Observability Engineering roles across the GCC region. Let's connect.

Location

Dubai

Work experience

Senior Application Performance & Monitoring Engineer at Barclays Corporate Banking, Nov 2019 - Present · 6 yrs 8 mos, Maharashtra, India, Designed and owned end-to-end APM strategy using AppDynamics and ITRS Geneos, covering JVM health, database latency, slow transactions, and system bottlenecks across mission-critical banking applications Engineered Business Transactions (BTs) and health rules in AppDynamics, directly contributing to a 30% reduction in MTTR and accelerating P1/P2 incident resolution Led RHEL 7→8 OS upgrade program across Dev, UAT, and Production environments coordinating testing, deployment, and service validation with zero unplanned downtime Administered and upgraded AppDynamics environments, resolving console and database issues, maintaining >99% platform availability for application teams Integrated third-party monitoring services using AppDynamics REST APIs, eliminating manual handoffs and automating alerting workflows Served as primary incident commander on P1/P2 bridge calls, coordinating recovery across application, DB, and infrastructure towers consistently achieving faster RTO with minimal business impact Built and maintained customized dashboards and alert policies in Dynatrace and ITRS Geneos, giving application teams real-time visibility and reducing noise by triaging false positives Managed end-to-end ITIL processes incident, problem, and change management ensuring compliance in a regulated banking environment Conducted deep-dive log analysis and performance diagnostics, identifying root causes of critical production issues and documenting findings to prevent recurrence Mentored junior engineers on monitoring best practices, runbook development, and incident triage building team capability across global time zones

Senior Application Engineer at Accenture, Jul 2019 - Oct 2019 · 4 mos, Pune/Pimpri-Chinchwad Area, Delivered application support and monitoring solutions for enterprise clients, applying APM tools to diagnose performance degradation and service disruptions in production environments Contributed to incident management workflows aligned with ITIL standards, supporting SLA adherence and structured escalation processes Collaborated with cross-functional teams across application, infrastructure, and database domains during critical outages and planned maintenance windows Supported deployments and environment configuration across Linux and Windows server stacks, contributing to stable release cycles

Senior Technical Support Engineer at Tech Mahindra, Aug 2017 - Jul 2019 · 2 yrs, Pune Area, India, Provided Tier-2/3 technical support across enterprise application environments, resolving complex infrastructure and application-layer incidents within defined SLAs Developed troubleshooting expertise in Linux system administration, log analysis, and performance diagnostics that formed the foundation of a specialised APM career Collaborated with global support teams to manage incident queues and escalate unresolved issues with full diagnostic documentation

Education

Engineer’s Degree, Computer Science And Engineering, Viswanadha Institute Of Technology And Management