---
title: "Ankit Saxena - Founder (Independent Project) in Pune City | Tal"
description: "Meet Ankit Saxena, Business Operations & CX Leader | P&L, Growth & Turnarounds | Ex-OYO, ClearTax, OnlineSales.ai | IIT Bombay based in Pune City. AI stack includes antigravity, claude, and deepseek."
image: "https://tal.club/meet/ankit-saxena-1/share-image"
---

# Ankit Saxena on Tal

## Headline

Business Operations & CX Leader \| P&L, Growth & Turnarounds \| Ex\-OYO, ClearTax, OnlineSales\.ai \| IIT Bombay

## About

I build operating systems for businesses where the inputs are messy and the outputs need to be measurable\. Over the last 17\+ years, I've led P&L, operations, and customer experience across consumer tech, enterprise SaaS, hyperlocal, hospitality, and field services \- in India, the UK, Spain, the Middle East, and Qatar\. The pattern has remained the same: identify the constraint, build a system around the metric that matters, and leave the business measurably better\. A few examples: • Onlinesales\.ai \- Ran a $2\.3M hyperlocal P&L growing 155% YoY\. Improved NPS from 30 to 62, adoption from 30% to 78%, and increased dealer spend by 40% across 3,000\+ dealerships\. • OYO UK \- Led operations across 250\+ hotels through COVID\. Reduced costs by £1\.92M annually while improving guest ratings from 6\.7 to 8\.1\. • ClearTax \- Built a 35\-member Enterprise Customer Success organization in 60 days and improved NPS from 15 to 40\. • OYO Goa \- Scaled operations from 100 to 4,800 rooms and reduced unhappy customers by 35%\. What makes me different is that I've solved similar scaling challenges across multiple industries\. While the sectors changed, the challenge remained the same \- identifying constraints, building scalable operating systems, and improving business outcomes\. My strengths include: \- P&L ownership \- Operational excellence \- Customer experience transformation \- Revenue and retention growth \- Org building and leadership \- Cross\-functional execution Today, I am interested in opportunities where strong product\-market fit already exists and operational maturity becomes the next growth lever\. If you're building, scaling, or transforming a business and need someone to create the operating layer between strategy and execution, I'd be glad to connect\.

## Location

Pune City

## AI stack

antigravity

claude

deepseek

elevenlabs

gemini

## Work experience

Founder \(Independent Project\) at HopLet, Mar 2026 \- Present · 6 mos, Pune City, Built and launched a consumer app across iOS and Android focused on helping families create structured earn\-spend\-save systems for children\. \- 115\+ families onboarded\. \- 3,000\+ activities logged\. \- 72% D30 retention\. \- Zero paid acquisition\. This independent project allows me to stay close to product development, consumer behavior, and execution while exploring my next leadership opportunity\.

Head of Client Experience \- Localium at OnlineSales\.ai, Apr 2024 \- Feb 2026 · 1 yr 11 mos, Pune District, Built the client success and governance layer for a fast\-scaling hyperlocal business\. \- Led customer experience strategy for 3,000\+ dealerships\. \- Built Client Health Scorecard covering NPS, adoption, SLA adherence, expansion opportunities, and escalations\. \- Improved dealer engagement 4x through the Dealer Connect program\. \- Reduced escalations by 45%\. \- Built governance across product, onboarding, operations, and revenue teams\.

Head \- Hyperlocal Business at OnlineSales\.ai, Mar 2023 \- Mar 2024 · 1 yr 1 mo, Pune District, Scaled a new vertical into a major revenue engine\. \- Owned a $2\.3M hyperlocal P&L\. \- Delivered 155% YoY revenue growth\. \- Expanded customer base from a single account to leading automotive and real\-estate brands\. \- Built strategic partnerships with Google, Meta, and major media agencies\. \- Grew dealer partner network and media spend base 6x\.

Head of Virtual Helpdesk & Partner Operations \- Hyperlocal at OnlineSales\.ai, Dec 2021 \- Feb 2023 · 1 yr 3 mos, Pune Division, Turned a reactive support function into a proactive operating system\. \- Reduced dealer ticket volume by 70%\. \- Reduced resolution time by 50%\. \- Improved TAT to under 2 days\. \- Increased "All OK" health score from 55% to 80%\. \- Generated 21,000\+ additional leads through operational improvements\.

Head Of Operations at ClearTax India, May 2021 \- Dec 2021 · 8 mos, Bengaluru, Built and scaled the Enterprise Customer Success organization for ClearTax's B2B SaaS business\. \- Built a 35\-member team in 60 days\. \- Improved NPS from 15 to 40\. \- Activated 400\+ enterprise accounts\. \- Established onboarding, engagement, and support frameworks\. \- Launched Leadership\-Customer Connect initiative to strengthen strategic customer relationships\.

Head Of Operations at OYO UK, Aug 2019 \- Nov 2020 · 1 yr 4 mos, London, United Kingdom, Led operations across 250\+ hotels in 100\+ cities across the UK and Spain\. \- Improved guest ratings from 6\.7 to 8\.1\. \- Reduced in\-stay escalations by 24%\. \- Increased NPS by 37%\. \- Built a 20\-member remote operations team\. \- Delivered £160K monthly cost savings\. \- Launched a 40\-member customer support center\. \- Led OYO's COVID response strategy, generating £60K\+ incremental revenue\.

Zone\-Head, OYO Homes, Goa at OYO, Apr 2018 \- Jul 2019 · 1 yr 4 mos, Panaji Area, India, Scaled a regional business with full operational and commercial ownership\. \- Scaled inventory from 500 to 2,000\+ rooms across 500\+ accounts\. \- Delivered 5x revenue growth\. \- Built and led a 30\+ member business development team\. \- Reduced unhappy customers by 35%\. \- Improved RevPAR by 40%\. \- Reduced operating costs by 57%

Operations Head, Goa at OYO, Apr 2017 \- Mar 2018 · 1 yr, Launched and scaled the Goa network\. \- Built OYO Goa operations from 100 to 2,800 rooms\. \- Built and led a 25\+ member operations team\. \- Reduced customer dissatisfaction from 18% to 9%\. \- Increased repeat bookings from 45% to 63%\. \- Reduced check\-in denials from 6% to below 1\.5%\.

General Manager at Taskbob, Aug 2016 \- Mar 2017 · 7 mo, Mumbai

Field service manager at Schlumberger, Jul 2008 \- May 2016 · 7 y 10 mo, Mumbai

## Education

Bachelor of Technology \(B\.Tech\.\) & Master of Technology \(M\.Tech\.\), Mechanical Engineering \(Dual Degree\), Indian Institute of Technology, Bombay

High School, St\. John's School DLW

[View the original profile](https://tal.club/meet/ankit-saxena-1)

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