Headline

Program Management Leader | Business & Digital Transformation | Global Delivery | AI-enabled Governance | Logistics, EV, Sustainability ,EXIM Operations & Supply Chain

About

Eighteen years in, I still see my job the same way: the plan is easy, the boardroom loves it — the real work starts after, in the gap between "approved" and "actually happened." That gap is where I live. I've worked across IT services, Software Delivery, EV mobility, EXIM and Operations — at Accenture, IBM, Delta Technology, Ola Electric, Blueverse, and, most recently, Mstack AI. Different industries, same pattern: something's stuck, a team needs someone to unstick it, and I'm usually leading that team. At Accenture, I cut my teeth on large-scale program management — tight governance, learning to read a plan before it broke. At IBM, I carried that further, running programs for global clients with large cross-functional teams and thin margin for error. At Delta Technology, I led teams delivering software platforms our clients ran their businesses on — including Cleanaway, whose logistics blind spots we turned into visibility with Business Intelligence dashboards on QlikSense and Power BI. Quiet digital transformation — better information, sooner. At Ola Electric, I helped build the business transformation function while owning fulfilment end to end — order to doorstep — at a scale with no playbook. Ola Electric stayed #1 on Vahan throughout my tenure, a number that doesn't hold without the fulfilment engine underneath it. At Blueverse, I was in the founder's office as Director, IT and Operations, setting up operations in the UAE. No legacy team, no process to inherit — so I built both: operational processes from scratch and the software to run them, as a program in its own right. Most recently, at Mstack AI, as Director, Program Management and Operations, I ran the programs behind a business built on EXIM operations — slow, compliance-heavy work. I spent my time asking where it could get easier, and started using AI hands-on to find out. The thread through it all isn't a technology — it's that I notice friction, lead the people who fix it, and stay until it's gone. I'm exploring what's next — a place where leading large teams through real transformation is the job. Happy to talk. 📞 +91 9130059543 | 📧 ankitinsearch@gmail.com | 🔗 linkedin.com/in/ankit-sanval

Location

Greater Bengaluru Area

AI stack

claude

codex

cursor

elevenlabs

lovable

n8n

Work experience

Director of Operations at Mstack AI, Jul 2025 - Present · 1 yr 3 mos, Bengaluru, Spearhead operations and logistics process transformation through a central, control-tower-like operating model, enabling real-time monitoring of order flows and OTIF performance across regions. Architect and own a comprehensive order tracking system with real-time monitoring of OTIF, SLA adherence, and exception queues, giving stakeholders a clear view of what is working and what needs attention. Design and roll out automated financial approval workflows and claim clearance systems, reducing payment processing delays and standardizing governance and escalation paths.

Director Strategy Operations at BlueVerse India Pvt. Ltd., Jun 2024 - Jun 2025 · 1 yr 1 mo, Delhi, India, Collaborated with founders and directors to execute Go-to-Market strategy, managing Pan-India operations with zero customer complaints and consistently meeting target KPIs. Led digital transformation and ERP-led automation for fleet management and inventory, enabling centralized visibility, better control of fill rates, and improved cost efficiency. Developed B2B and B2C mobile and web applications to streamline dealer operations, enhance customer experience, and provide real-time status visibility. Built and led high-performing teams and created SOPs that brought structure and consistency to operations, manpower planning, and after-sales service across cities and partners. Created dashboards and reports to track key operational and financial metrics, improving leadership's visibility into performance and identifying areas needing intervention. Oversaw repair and maintenance operations, leveraging data trends to minimize machine downtime and turnaround time while controlling costs.

Associate Director Strategy Operations at Ola Electric, May 2022 - Jun 2024 · 2 yrs 2 mos, Bengaluru, Partnered with the Head of Strategy and Planning to execute GTM and central operations for EV deployment across multiple cities, covering fulfillment, middle mile, and last mile journeys. Standardized GTM processes, governance rituals, and escalation frameworks, enabling teams to operate predictably and respond swiftly to on-ground issues. Implemented connected dashboards and real-time reporting for senior leadership, enhancing visibility into order flow, SLA, delivery TAT, and exceptions. Led the development of an advanced Order Management System and connected dashboards as a central “command center” for post-order journeys, integrating data from different systems and teams. Acted as product and automation owner for key operational systems, defining requirements, prioritizing features, and working closely with tech teams to launch improvements. Conducted deep dives into SLA and TAT trends to perform RCAs, identify systemic issues, and drive corrective actions for continuous improvement.

Delivery Manager at Delta Technology and Management Services Pvt. Ltd., Jul 2016 - May 2022 · 5 yrs 11 mos, Greater Hyderabad Area, Spearheaded a 30-member team for multiple projects, fostering high performance through effective recruitment, coaching, and performance management. Oversee entire project lifecycles, ensuring timely and quality delivery within scope and budget constraints. Facilitate consensus among stakeholders on project milestones and priorities, aligning with organizational goals and client expectations. Allocate resources strategically, develop work plans, and manage timelines to optimize team efficiency. Contribute to project scope determination by generating initial budgets & aligning financial considerations with project goals. Collaborate with external partners & vendors, negotiating contracts & ensuring seamless integration of external resources. Implement effective coaching strategies for team performance and provide opportunities for personal development and career enhancement. Cultivate strong relationships with clients, internal teams, & external partners, ensuring collaboration and project success. Establish KPIs to measure project success, regularly assessing and optimizing team and project performance. Strategically assign tasks to optimize team skills, aligning with individual strengths and development goals. Identify opportunities for process optimization, implement best practices, and drive continuous improvement in project delivery methodologies. Demonstrate strong communication skills to convey project strategies, objectives, and progress to relevant stakeholders. Proactively identify and mitigate project risks, minimizing potential disruptions to timelines and deliverables. Facilitate collaborative decision-making within the team, encouraging open communication and shared responsibility. Implement rigorous quality assurance processes, guaranteeing project deliverables meet/exceed established standards and client expectations.

Business Analyst Team Lead at IBM, May 2015 - Jul 2016 · 1 yr 3 mos, Pune Area, India, Translate business objectives into conceptual designs for software and applications, ensuring usability, performance, and functionality align with specifications. Evaluate the impact of current business processes on users and stakeholders, identifying areas for improvement. Led cross-functional teams to analyze enterprise-wide operational ramifications & identify opportunities for technological changes. Function as a liaison between business units, technology, and support teams, working under the guidance of the data sourcing lead, project sponsor, and project manager. Collaborate with the development lead and program manager to develop and execute software implementation plans. Tutor business partners on system capabilities and feasibility, securing a clear understanding of specific solution development capabilities.

Business Analyst at Accenture, Apr 2008 - May 2015 · 7 y 1 mo, Bangalore

Education

Bachelor of Technology, Computer Science, IILM University, Greater Noida

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