Headline

Quality Assurance Engineer | Expert in Salesforce and IVR testing| Genesys Cloud| Salesforce| 4X Cyara Certifications

About

As a Senior Test Engineer at TechM, my focus is on delivering exceptional testing services in a Waterfall environment. Our team's collaborative efforts in defect triage and test management via Qtest and Jira have enabled us to meet critical deadlines. While balancing the dynamics of an on-shore and offshore model, we've achieved seamless integration and quality assurance for BT's customers. My hands-on expertise in IVR testing has prepared me for complex technical challenges. This unique blend of education and practical experience is the cornerstone of my ability to contribute to, and enhance, the testing processes within our projects.

Location

Greater Kolkata Area

Work experience

Senior Test Engineer at Tata Consultancy Services, Apr 2026 - Present · 1 mo, Kolkata, West Bengal, India

Senior Test Engineer at Tech Mahindra, Jan 2025 - Apr 2026 · 1 yr 4 mos, Kolkata, West Bengal, India, ▪ Client - BT Working as a Senior Test Analyst in the team, operated under Waterfall framework to verify the migration on - prem contact centres to Genesys cloud for 50+ countries. ▪ Worked closely with Business analysts and development team in an on-shore – offshore model, tracking, prioritizing, documenting and organizing defects in Jira to carry out test management activities and to facilitate timely corrections. ▪ Worked on automating and validating SIT test cases using Cyara for IVR callflows. ▪ Validating non- IVR flows and services of Genesys cloud like Reports, Quality management, Workforce management, Surveys, SKPI. ▪ In-charge of managing and executing the test suite in Jira- Xray to facilitate release updates. ▪ Worked on manual testing for non - IVR flow and designing automation through Cyara CX Models for IVR flows. ▪ Determine risks to test deliverables and create mitigation plans. ▪ In-charge of conducting TAT ( Technical Analysis testing) on sites ready to be migrated to cloud validating the non- functional aspects like Zscaler and network connectivity.

Associate - Projects at Cognizant, Sep 2023 - Jan 2025 · 1 yr 5 mos, Kolkata, West Bengal, India, ▪ Client - Verizon Worked as a Senior Test Analyst in the scrum team, operated under Agile and Scrum frameworks with well-organized sprints to complete release. ▪ Worked closely with Business analysts and development team in an on-shore – offshore model, tracking, prioritizing, documenting and organizing defects in Jira to carry out test management activities and to facilitate timely corrections. ▪ Worked on automating and validating regression test cases using Cyara for Outbound IVR. ▪ Worked on handling stubs using WinSCP, and also got involved in Postgres Database testing. ▪ In-charge of managing and executing the regression test suite in Qtest to facilitate release updates. ▪ Worked on manual API testing to trigger Outbound IVR calls using Swagger. ▪ Determine risks to test deliverables and create mitigation plans. ▪ Worked on Kibana to monitor the call logs and capture evidence for analysis.

Technology Analyst at Infosys, Apr 2023 - Sep 2023 · 6 mos, Pune/Pimpri-Chinchwad Area, Worked on Salesforce testing & IVR testing with Genesys for Novartis. Workings as Subject Matter Expert on Genesys IVR and Test Process. Creation of Test Cases and reporting defect tracking, Closure reports working in an on-shore - offshore model. Being part of scrum practice actively and meeting deadlines to provide quality work.Working in sync with Product Owner and providing estimates, analysing user stories to suggest acceptance criteria and grooming of user stories

Senior System Engineer at Infosys, Jul 2022 - Apr 2023 · 10 mos, Pune District, Maharashtra, India, Worked on Salesforce testing & IVR testing with Genesys for Novartis. Creation of Test Cases and reporting defect tracking, Closure reports working in an on-shore - offshore model. Being part of scrum practice actively and meeting deadlines to provide quality work.Working in sync with Product Owner and providing estimates, analysing user stories to suggest acceptance criteria and grooming of user stories

System Engineer at Infosys, Jan 2021 - Jul 2022 · 1 yr 7 mos, Pune District, Maharashtra, India, ➢ Worked on Salesforce testing ➢ IVR testing with Genesys

Gap year at Career Break, Aug 2019 - Aug 2020 · 1 yr 1 mo, Kolkata, West Bengal, India, Joining got delayed due to Covid 19 outbreak. Went through courses to brush up Python and Java during the gap year

Education

Master of Technology - MTech, Cloud Computing, Indian Institute of Technology, Patna

Bachelor of Technology - BTech, Civil Engineering, Techno Main - Salt Lake

Public links

github: https://github.com/jrsrivastava08