---
title: "Ankit G. - Customer Success Manager in Greater Delhi Area | Tal"
description: "Meet Ankit G., Client Relationship | Salesforce - SaaS B2B | Client Onboarding | Aviation (Aircraft Leasing) and Airlines industry based in Greater Delhi Area. AI stack includes claude, gemini, and kimi."
image: "https://tal.club/meet/ankit-gupta-17/share-image"
---

# Ankit G\. on Tal

## Headline

Client Relationship \| Salesforce \- SaaS B2B \| Client Onboarding \| Aviation \(Aircraft Leasing\) and Airlines industry

## About

As a Customer Success Manager, I own the complete client journey — from onboarding and go\-live delivery through adoption, retention, and renewal\. For the past 3\+ years I've managed Aircraft Leasing clients on a Salesforce\-based SaaS platform, maintaining portfolios of 700\+ aircraft assets worth multi\-billion dollars and serving as the primary point of contact across the client lifecycle\. What sets me apart is that I operate at the intersection of Customer Success, Project Management and Product thinking\. As a Project Manager, I have led end\-to\-end implementation projects — coordinating cross\-functional teams across Sales, Product, Engineering, and Support, managing change requests, defining milestones, and driving go\-live delivery\. I managed a team of 4 responsible for data loading and platform configuration across multiple client onboarding and migration projects\. As a Product contributor, I capture the Voice of Customer and translate it into structured requirements and prioritised feature requests — articulating the "what" and "why" to Product and Engineering to directly influence roadmap decisions\. My technical grounding includes Salesforce CRM administration, SOQL\-based production issue resolution, and Salesforce data migration with zero data\-loss incidents\. 🎯 Open to: Customer Success Manager \| Project Manager \| Business Analyst \| Salesforce Functional Lead \| Aviation Technology \| Aircraft Leasing \| Airlines Technology

## Location

Greater Delhi Area

## AI stack

claude

gemini

kimi

openai

## Work experience

Customer Success Manager at LeaseWorks, Nov 2023 \- Jun 2026 · 2 yrs 8 mos, Delhi, India, · Serve as the main point of contact for assigned customers, fostering trusted relationships and guiding them through onboarding, adoption, and continued platform usage\. · Develop and maintain deep knowledge of the company’s products and the Salesforce platform to help customers maximize the value of available features and capabilities\. · Track customer usage and engagement metrics to proactively identify potential risks, encourage adoption, and uncover growth opportunities\. · Manage customer onboarding and training initiatives, ensuring a seamless implementation experience and successful early platform adoption\. · Address customer inquiries and resolve issues promptly by collaborating with product, engineering, and support teams when necessary\. · Gather and analyze customer feedback, converting it into actionable insights that support product improvements and future enhancements\. · Keep internal stakeholders informed through regular updates on customer health, satisfaction levels, and progress toward key business objectives\.

Technical lead\- Quality at LeaseWorks, Aug 2021 \- Oct 2023 · 2 y 2 mo, Remote

Test Analyst at Coforge, Oct 2013 \- Aug 2021 · 7 yrs 11 mos, Noida, Uttar Pradesh, India, Coforge Ltd\. \- Erstwhile NIIT Technologies Ltd\. Roles and Responsibilities\. \* Mobile Application testing\. Airline Domain \- Internet Booking Engine\. \* Independent Test/QA ownership of Agile Sprints and all user stories delivery, with quality and within timeframe\. \* Active Participation in all Sprint team decisions and meetings\. \* Providing expertise in the planning, constructing and execution of test scripts\. \* Applying Business and Functional knowledge including testing guidelines and methodologies to meet overall test objectives\. \* Identification of defects and track till closure to ensure product quality\. \* Interaction with clients and ensuring timely response\. \* Tools\- HP Quality Center 11\.0, JIRA v6\.2, Liaison\-Mainframe\.

Quality Analyst & Tester\. at iEnergizer, Aug 2010 \- Mar 2012 · 1 yr 8 mos, Noida, Uttar Pradesh, India, Games testing for THQ Inc\.

[View the original profile](https://tal.club/meet/ankit-gupta-17)

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