Headline

Client Relationship | Salesforce - SaaS B2B | Client Onboarding | Aviation (Aircraft Leasing) and Airlines industry

About

As a Customer Success Manager, I own the complete client journey — from onboarding and go-live delivery through adoption, retention, and renewal. For the past 3+ years I've managed Aircraft Leasing clients on a Salesforce-based SaaS platform, maintaining portfolios of 700+ aircraft assets worth multi-billion dollars and serving as the primary point of contact across the client lifecycle. What sets me apart is that I operate at the intersection of Customer Success, Project Management and Product thinking. As a Project Manager, I have led end-to-end implementation projects — coordinating cross-functional teams across Sales, Product, Engineering, and Support, managing change requests, defining milestones, and driving go-live delivery. I managed a team of 4 responsible for data loading and platform configuration across multiple client onboarding and migration projects. As a Product contributor, I capture the Voice of Customer and translate it into structured requirements and prioritised feature requests — articulating the "what" and "why" to Product and Engineering to directly influence roadmap decisions. My technical grounding includes Salesforce CRM administration, SOQL-based production issue resolution, and Salesforce data migration with zero data-loss incidents. 🎯 Open to: Customer Success Manager | Project Manager | Business Analyst | Salesforce Functional Lead | Aviation Technology | Aircraft Leasing | Airlines Technology

Location

Greater Delhi Area

AI stack

claude

gemini

kimi

openai

Work experience

Customer Success Manager at LeaseWorks, Nov 2023 - Jun 2026 · 2 yrs 8 mos, Delhi, India, · Serve as the main point of contact for assigned customers, fostering trusted relationships and guiding them through onboarding, adoption, and continued platform usage. · Develop and maintain deep knowledge of the company’s products and the Salesforce platform to help customers maximize the value of available features and capabilities. · Track customer usage and engagement metrics to proactively identify potential risks, encourage adoption, and uncover growth opportunities. · Manage customer onboarding and training initiatives, ensuring a seamless implementation experience and successful early platform adoption. · Address customer inquiries and resolve issues promptly by collaborating with product, engineering, and support teams when necessary. · Gather and analyze customer feedback, converting it into actionable insights that support product improvements and future enhancements. · Keep internal stakeholders informed through regular updates on customer health, satisfaction levels, and progress toward key business objectives.

Technical lead- Quality at LeaseWorks, Aug 2021 - Oct 2023 · 2 y 2 mo, Remote

Test Analyst at Coforge, Oct 2013 - Aug 2021 · 7 yrs 11 mos, Noida, Uttar Pradesh, India, Coforge Ltd. - Erstwhile NIIT Technologies Ltd. Roles and Responsibilities. * Mobile Application testing. Airline Domain - Internet Booking Engine. * Independent Test/QA ownership of Agile Sprints and all user stories delivery, with quality and within timeframe. * Active Participation in all Sprint team decisions and meetings. * Providing expertise in the planning, constructing and execution of test scripts. * Applying Business and Functional knowledge including testing guidelines and methodologies to meet overall test objectives. * Identification of defects and track till closure to ensure product quality. * Interaction with clients and ensuring timely response. * Tools- HP Quality Center 11.0, JIRA v6.2, Liaison-Mainframe.

Quality Analyst & Tester. at iEnergizer, Aug 2010 - Mar 2012 · 1 yr 8 mos, Noida, Uttar Pradesh, India, Games testing for THQ Inc.