Ankit Asthana profile photo 1 on Tal

Ankit Asthana

Student at Deshbandhu College

Delhi

6+ years of work experience

Infosoft Digital Design & Services Pvt. Ltd. (IDDS)
Nov 20258 mosPresent

Troubleshoot and escalate issues related to device failures, network connectivity, software glitches, and biometric mismatches. Monitor system performance and ensure uptime meets operational SLAs. Lead and supervise the on-ground Digi yatra support team (L1/ field engineers). Ensure smooth operation of all Digi Yatra touchpoints— Check-in Kiosks, Boarding Gates, and Security E-Gates. Conduct daily briefings, allocate duties, and manage staffing based on passenger flow. Track and report any operational disruptions immediately. Act as the primary on-site point of contact between airport authorities, airline staff, and Digi Yatra central operations. Coordinate with IT, security, and terminal operations teams for infrastructure or network-related support. Update stakeholders regularly regarding system health, incidents, and resolutions. Prepare daily, weekly, and monthly operational and performance reports. Maintain logs of incidents, resolutions, device downtime, and escalations. Track biometric device performance, throughput, and error rates. Oversee preventive maintenance for Digi Yatra devices in coordination with OEMs/Vendors. Validate software updates, firmware upgrades, and system patches before deployment. Ensure equipment hygiene, calibration, and operational readiness.
Infosoft Digital Design & Services Pvt. Ltd. (IDDS)
Nov 20232 yrs 8 mosPresent

Delhi, India

Infosoft Digital Design & Services Pvt. Ltd. (IDDS)
Nov 20232 yrs 1 moNov 2025

Working as a supporting Team in Digi yatra gate operations, maintenance, or project-related work. Checking Digi yatra gates functionality, testing on a daily operational basis, or checking at the time of breakdown. Supporting Team in Digi yatra gates marking at T1, IGI Airport, Delhi. Supporting Team Digi yatra Boarding gates & SHA gate adoption by Passengers. Supporting the Team in Testing or build deployment. Doing a Gate Sanity check in shift hours. Checking the DY gate network or IT-Application related services.
APS SURGICALS PVT. LTD.
Aug 20203 yrs 4 mosNov 2023

Billing- Creating invoices using Tally, Maintain sales and purchase stock. Office Administration- Managing administrative tasks. Management- Inventory management and freight management.

Education

Deshbandhu College

Graduation, Finance, General

Deshbandhu College

20173 yrs2020
cbse

Schooling

cbse

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Ankit Asthana on Tal

Headline

Student at Deshbandhu College

Location

Delhi

Work experience

Site Supervisor at Infosoft Digital Design & Services Pvt. Ltd. (IDDS), Nov 2025 - Present · 8 mos, Troubleshoot and escalate issues related to device failures, network connectivity, software glitches, and biometric mismatches. Monitor system performance and ensure uptime meets operational SLAs. Lead and supervise the on-ground Digi yatra support team (L1/ field engineers). Ensure smooth operation of all Digi Yatra touchpoints— Check-in Kiosks, Boarding Gates, and Security E-Gates. Conduct daily briefings, allocate duties, and manage staffing based on passenger flow. Track and report any operational disruptions immediately. Act as the primary on-site point of contact between airport authorities, airline staff, and Digi Yatra central operations. Coordinate with IT, security, and terminal operations teams for infrastructure or network-related support. Update stakeholders regularly regarding system health, incidents, and resolutions. Prepare daily, weekly, and monthly operational and performance reports. Maintain logs of incidents, resolutions, device downtime, and escalations. Track biometric device performance, throughput, and error rates. Oversee preventive maintenance for Digi Yatra devices in coordination with OEMs/Vendors. Validate software updates, firmware upgrades, and system patches before deployment. Ensure equipment hygiene, calibration, and operational readiness.

Information Technology Support Engineer at Infosoft Digital Design & Services Pvt. Ltd. (IDDS), Nov 2023 - Present · 2 yrs 8 mos, Delhi, India

Information Technology Support Engineer at Infosoft Digital Design & Services Pvt. Ltd. (IDDS), Nov 2023 - Nov 2025 · 2 yrs 1 mo, Working as a supporting Team in Digi yatra gate operations, maintenance, or project-related work. Checking Digi yatra gates functionality, testing on a daily operational basis, or checking at the time of breakdown. Supporting Team in Digi yatra gates marking at T1, IGI Airport, Delhi. Supporting Team Digi yatra Boarding gates & SHA gate adoption by Passengers. Supporting the Team in Testing or build deployment. Doing a Gate Sanity check in shift hours. Checking the DY gate network or IT-Application related services.

Account Executive at APS SURGICALS PVT. LTD., Aug 2020 - Nov 2023 · 3 yrs 4 mos, Billing- Creating invoices using Tally, Maintain sales and purchase stock. Office Administration- Managing administrative tasks. Management- Inventory management and freight management.

Education

Graduation, Finance, General, Deshbandhu College

Schooling, cbse

Ankit Asthana - Site Supervisor in Delhi | Tal