Headline

Software Engineer at Accenture | ServiceNow ITSM & Application Support | Hands-on with Terraform, Ansible, Jenkins, Docker, Azure DevOps | Moving into DevOps

About

I'm a Software engineer at Accenture providing L2/L3 support for ServiceNow-based enterprise applications, where I troubleshoot authentication, API, and workflow issues, perform root cause analysis, and manage releases and change requests across production environments. Alongside this, I've been building hands-on experience with the DevOps toolchain — Terraform, Ansible, Docker, Jenkins, and Azure DevOps — through [my day-to-day support of deployments / personal projects, pick whichever is true]. I'm working toward a full DevOps/Cloud Engineer role and am comfortable with Linux administration, CI/CD concepts, and infrastructure-as-code fundamentals. B.Tech in Computer Science from NIST. Comfortable working in Agile/Scrum teams.

Location

Greater Bengaluru Area

AI stack

claude

gemini

github copilot

openai

ChatGPT

Microsoft Copilot

Work experience

Software Associate at Accenture Solution Private Limited, Nov 2024 - Present · 1 yr 11 mos, Bangalore Urban, Karnataka, India, -Provide L2/L3 application and production support for ServiceNow-based enterprise applications, handling incidents, service requests, and production issues. -Monitor applications, analyze logs, and perform root cause analysis for authentication, API, workflow, and application issues. -Troubleshoot production issues and coordinate with cross-functional teams for resolution, change requests, deployments, and release validation. -Work with AWS EC2, S3, and IAM for cloud environment configuration, compute, storage, and access management activities. -Use Docker to support containerized application environments and deployment configuration. -Use Terraform for infrastructure provisioning and configuration management in cloud environments. -Work with Jenkins for application build and deployment activities and support CI/CD pipeline operations. -Work with Kubernetes in containerized application deployment environments. -Use Linux, Bash/Shell scripting, and Python for troubleshooting and operational automation. -Create and maintain technical documentation.

Education

Bachelor's degree, Computer Science, National Institute of Science and Technology (Autonomous, NBA and NAAC Accredited)