Headline

Product Manager @ JioMart, Netmeds | Building Supply Chain & Consumer Platforms for 50M+ Users | Ecommerce, Banking, Supply Chain | Ex-Engineer → PM

About

I build products where customer experience meets operational complexity. At Jio, I lead product for JioMart and Netmeds, focusing on order systems, customer communication, supply chain, and platform tools that scale across millions of users. My approach: Find leverage through data. Understand problems through users. Ship iteratively. I believe great products come from deep empathy paired with ruthless prioritization and not feature bloat. Background: Developer and team lead at TCS → PM . Made the switch when I realized I cared more about what we build than how. I'm drawn to marketplace products and messy operational problems that need both systems thinking and customer empathy.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

cursor

gemini

ChatGPT

Work experience

Product Manager at Jio Platforms Limited (JPL), May 2022 - Present · 4 yrs 4 mos, Bengaluru, Karnataka, India, Products Owned: Order experience & post-purchase journey (5M+ monthly orders) | Supply chain Management ( Warehousing, Demand Forecasting, Last mile operations) | Vendor onboarding & API Integrations | Customer communication platform (SMS/Email/Push/WhatsApp) Key Impact: 0→1 Quick Commerce launch (30mins delivery)— defined product strategy, led GTM with ops/marketing, drove 10% increase in overall orders, achieved 40% repeat purchase rate in first quarter Built offline store-sell system end-to-end — processed 2,000+ monthly orders, generated ₹2Cr+ revenue across 200+ stores Revamped medicine ordering journey (pre to post-purchase) — redesigned UX/UI flows, increased conversion by 10% Built multi-channel communication platform — reduced support tickets 20%, improved MAU 20% through proactive notifications Led cart & checkout optimization — reduced abandonment 8% via A/B testing and UX improvements Designed pharmacy compliance systems — ensured regulatory adherence for Rx validation and medical data handling

System Engineer at Tata Consultancy Services, Aug 2016 - Aug 2020 · 4 y, Bengaluru, Karnataka, India, Started as an engineer building backend systems for a Fortune 500 card payment client and then for an investment bank. Managed a team of 6 developers, led integration projects, and built automation tools. Realized I was more interested in why we built features than the code itself, started shadowing PMs, writing product specs on the side, and eventually made a switch to PM • Built REST API integrations for merchant billing system, reducing failed transactions by 18% • Created automated batch processor that saved 80 man-hours/week (convinced leadership by building ROI model) • Coordinated with clients using Agile methodology for timely product delivery.

Education

Master of Business Administration - MBA, Marketing and Operations, XLRI Delhi-NCR

BTech - Bachelor of Technology, Electrical and Electronics Engineering, trident academy of technology