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Anjali Jain

Team Lead- Fraud Prevention Investigation at Etraveli Group

Mumbai

6+ years of work experience

Etraveli Group
Jul 20241 yr 11 mosPresent

Mumbai, Maharashtra, India

Lead a team of 15 fraud analysts, managing daily operations across high-volume queues. Driven SLA and KPI performance, ensuring consistent adherence to quality and turnaround benchmarks. Handled high-risk escalations including payment fraud and Account Takeover (ATO) cases. Conducted regular 1:1 coaching, performance reviews, and team development initiatives. Improved workflow efficiency through structured queue management and workforce planning. Collaborated with Risk, Compliance, and Product teams to strengthen fraud detection and controls. Contributed to fraud trend analysis and mitigation strategies, reducing exposure to risk.
Etraveli Group
Aug 20223 yrs 10 mosPresent

Mumbai, Maharashtra, India

Etraveli Group
Aug 20222 yrsJul 2024

Investigated suspicious transactions and fraud patterns, minimizing financial losses. Conducted fraud trend analysis and recommended improvements to internal controls. Maintained high SLA adherence and case accuracy in a fast-paced environment. Prepared detailed investigation reports and summaries for stakeholders.
TTEC
Jan 20202 yrs 7 mosJul 2022

India

TTEC
20202 yrs2022

Performed KYC verification and fraud investigations across large datasets. Identified anomalies through transaction monitoring and behavioural analysis. Coordinated with internal teams and external vendors for case resolution. Supported system and process enhancements for fraud detection.

Education

ITM Group of Institutions

final year, 3ds max and sketchup

ITM Group of Institutions

20162 yrs2018

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Headline

Team Lead- Fraud Prevention Investigation at Etraveli Group

About

Highly motivated and detail-oriented Fraud Analyst with extensive experience in Business Strategy & Analysis. Proven ability to identify, investigate and resolve fraud issues while maintaining a high level of accuracy and data integrity.

Location

Mumbai

Work experience

Analytics Team Lead at Etraveli Group, Jul 2024 - Present · 1 yr 11 mos, Mumbai, Maharashtra, India, Lead a team of 15 fraud analysts, managing daily operations across high-volume queues. Driven SLA and KPI performance, ensuring consistent adherence to quality and turnaround benchmarks. Handled high-risk escalations including payment fraud and Account Takeover (ATO) cases. Conducted regular 1:1 coaching, performance reviews, and team development initiatives. Improved workflow efficiency through structured queue management and workforce planning. Collaborated with Risk, Compliance, and Product teams to strengthen fraud detection and controls. Contributed to fraud trend analysis and mitigation strategies, reducing exposure to risk.

Payment Risk Operations Specialist at Etraveli Group, Aug 2022 - Present · 3 yrs 10 mos, Mumbai, Maharashtra, India

Fraud Analyst at Etraveli Group, Aug 2022 - Jul 2024 · 2 yrs, Investigated suspicious transactions and fraud patterns, minimizing financial losses. Conducted fraud trend analysis and recommended improvements to internal controls. Maintained high SLA adherence and case accuracy in a fast-paced environment. Prepared detailed investigation reports and summaries for stakeholders.

Fraud Specialist at TTEC, Jan 2020 - Jul 2022 · 2 yrs 7 mos, India

Fraud Analyst at TTEC, 2020 - 2022 · 2 yrs, Performed KYC verification and fraud investigations across large datasets. Identified anomalies through transaction monitoring and behavioural analysis. Coordinated with internal teams and external vendors for case resolution. Supported system and process enhancements for fraud detection.

Education

final year, 3ds max and sketchup, ITM Group of Institutions

Anjali Jain - Analytics Team Lead in Mumbai | Tal